Aubrey Gerdes
MORGANTOWN,West Virginia
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with three years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
2
2
years of professional experience
Work History
Associate
Target
Morgantown, WV
07.2022 - Current
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
Associate
TJX Companies
Morgantown, WV
07.2021 - 06.2022
- Helped customers locate items within the store using the inventory system.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Handled incoming calls from customers regarding orders or other inquiries.
Education
Accounting
West Virginia University
Morgantown, WV05.2027
High School Diploma -
Morgantown High School
Morgantown, WV05.2023
Skills
- Data Entry
- Management Support
- Preparing Reports
- Program Support
- Cash Handling
- Workplace Safety
- Product Inspection
- Loyalty Program Promotion
- Practice Management
- Courteous and Professional
- Oral Communication
- Performance Improvement
- Order Fulfillment
- Product Merchandising
References
References available upon request.
Timeline
Associate
Target
07.2022 - Current
Associate
TJX Companies
07.2021 - 06.2022
Accounting
West Virginia University
High School Diploma -
Morgantown High School