Aubrey Gill
Clarkson,KY
Summary
At Aubrey Gill LLC, a Licensed Master Cosmetologist excelled in enhancing salon revenue and client satisfaction through expert haircuts, colorings, and personalized beauty plans. Leveraging strong relationship-building and organizational skills, they streamlined operations and boosted sales, while maintaining a high client return rate through exceptional service and innovative social media marketing. Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Licensed Master Cosmetologist
Aubrey Gill LLC
06.2021 - Current
- Provided top-quality haircuts using various cutting techniques like point cutting or slide cutting that catered specifically to each client's hair type.
- Performed in-depth consultations with clients to determine their desired outcome and create customized plans for achieving their goals.
- Streamlined appointment scheduling processes, improving overall salon efficiency and reducing wait times for clients.
- Developed strong relationships with product vendors to ensure access to the latest innovations and promotions for the salon''s retail offerings.
- Conducted regular inventory assessments to maintain adequate supplies while minimizing waste and costs.
- Maintained a loyal clientele base through excellent customer service and consistent results.
- Increased salon revenue by consistently upselling products and services during appointments.
- Established rapport with walk-in customers by offering a warm welcome and ensuring they feel comfortable during their salon experience, fostering repeat business.
- Managed social media presence by posting engaging content regularly showcasing recent work, promotions, and relevant industry news, driving traffic to the salon website.
- Enhanced client satisfaction by providing exceptional hair, skin, and nail services tailored to individual needs.
- Promoted a clean, safe environment by adhering to strict sanitation guidelines throughout all aspects of salon operations.
- Created a visually appealing retail display that effectively showcased the salon's featured products, encouraging impulse purchases and boosting sales revenue.
- Increased revenue through effective customer service and inventory management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Associates in Cosmetology - Cosmetology
Empire Beauty School
Elizabethtown, KY05.2021
Skills
- Client consultation
- Reflective listening
- Sanitation Practices
- Friendly Communication
- Social skills
- Clear Communication
- Hair Coloring and Highlighting
- Organizational Skills
- Excellent Communication
- Active Listening
- Decision-Making
- Relationship Building
- Salon Management
- Customer Consultation
- Scheduling appointments
Additional Information
I have always had a passion for cosmetology, and truly fell in love with this industry while in school. However, joining the workforce in this industry, taking on many roles being a self-employed cosmetologist, I fell in love with the business, and customer support side even more, with an emphasis on day to day operations of scheduling and communicating with clients. I know it can be overwhelming for salons to keep up with scheduling, and other client communications, while also having to wear so many other hats. That's why I am looking to provide my services in exceptional customer care, to service providers, so they can focus on what they truly love to do, while I handle the scheduling, and customer communication needs.
Timeline
Licensed Master Cosmetologist
Aubrey Gill LLC
06.2021 - Current
Associates in Cosmetology - Cosmetology
Empire Beauty School
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