Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aubrey Gokey

Troutdale

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Dispatch Coordinator

Atlas Electrical Contactors
05.2025 - Current
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Developed strong relationships with clients by providing consistent updates on job statuses and addressing concerns promptly.
  • Collaborated with management staff and electricians to prioritize work orders based on urgency and importance.
  • Maintained accurate records of dispatched work orders, ensuring efficient billing processes and client satisfaction.
  • Coordinated daily dispatch operations to ensure on-time work order arrival times and maximize fleet utilization.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.

Customer Service Representative

All Fuel Installation and Service
10.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Install Coordinator

Sunset Heating and Cooling
08.2022 - 07.2024
  • Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
  • Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
  • Established strong communication channels between the installation team and other departments, fostering better collaboration.
  • Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
  • Managed installation logistics for large-scale projects, leading to successful completion within budget constraints.
  • Trained new Install Coordinators on company procedures, contributing to a more cohesive team environment.
  • Developed a system for tracking project progress, allowing for quick status updates and immediate action when needed.
  • Oversaw inventory management to guarantee the availability of materials necessary for scheduled installations without delays or excess costs.

Personal Care Assistant

Don Wadsworth
11.2014 - 04.2022
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.

Scheduling Coordinator

Premier Services Group
11.2020 - 07.2021
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

Resident Services Director

All Comfort, Peaks & Valleys LLC
02.2020 - 04.2020
  • Generated and implemented resident programs, developing schedules and leveraging staff accordingly.
  • Coordinated volunteer programs involving both external individuals as well as family members of residents to enhance community involvement.
  • Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
  • Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
  • Enhanced resident satisfaction by implementing innovative programs and activities tailored to their interests and needs.

Resident Services Director

Prestige Senior Living
11.2019 - 02.2020
  • Planned programs and leisure time activities in line with residents' interests and capabilities to foster comforting and positive residential environment.
  • Improved safety protocols through regular assessments, updates, and staff training on emergency preparedness procedures.
  • Evaluated performance of team members regularly, providing constructive feedback to enable professional growth within their roles.
  • Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to policies or procedures.
  • Assisted in the development of strategic plans outlining department goals, objectives, timelines, and resource allocations.

Resident Care Coordinator

Cascadia Village, Avamere Senior Living
05.2018 - 12.2019
  • Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Hired and trained 15+ new staff members on facility policies, patient care and medicine distribution.
  • Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
  • Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
  • Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
  • Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.

Education

Bachelor of Arts - Marriage And Family Studies

Brigham Young University, Idaho
Rexburg, ID
12-2024

Skills

  • Team leadership
  • Customer engagement
  • Client support coordination
  • Strategic decision-making
  • Customer service management
  • Effective communication oversight
  • Active listening
  • Critical thinking
  • Complaint resolution
  • Professional telephone demeanor
  • Team development
  • Administrative assistance expertise

Timeline

Dispatch Coordinator

Atlas Electrical Contactors
05.2025 - Current

Customer Service Representative

All Fuel Installation and Service
10.2024 - 03.2025

Install Coordinator

Sunset Heating and Cooling
08.2022 - 07.2024

Scheduling Coordinator

Premier Services Group
11.2020 - 07.2021

Resident Services Director

All Comfort, Peaks & Valleys LLC
02.2020 - 04.2020

Resident Services Director

Prestige Senior Living
11.2019 - 02.2020

Resident Care Coordinator

Cascadia Village, Avamere Senior Living
05.2018 - 12.2019

Personal Care Assistant

Don Wadsworth
11.2014 - 04.2022

Bachelor of Arts - Marriage And Family Studies

Brigham Young University, Idaho

Similar Profiles

CREATE PROFILE