Versatile professional with a track record of enhancing customer satisfaction and fostering client relationships in both English and Spanish. Skilled in nail art techniques, class coordination, and fitness training including choreography, with a knack for maintaining high sanitation standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nail Technician
Self-employeed
12.2024 - Current
Established strong client relationships through exceptional customer service and communication skills.
Oversaw schedule to manage appointments of new and existing clients.
Achieved consistent positive feedback from clients regarding attention-to-detail in executing intricate nail art designs.
Ensured compliance with sanitation protocols, maintaining a safe and hygienic environment for all clients.
Promoted salon services through engaging social media content, attracting new clientele.
Performed inventory management, tracking supplies usage, and reordering when necessary to avoid stock shortages.
Group Fitness Instructor
Pleasant Grove Recreation Center, Community Center
01.2020 - 08.2023
Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
Led weekly classes for up to 20 individuals with consistent participation and positive feedback.
Educator Assistant
The Church Of Jesus Christ Of Latter-day Saints
06.2011 - 01.2019
Collaborated with lead teachers on lesson planning, assessment strategies, and curriculum development.
Fostered social-emotional development in young children by promoting sharing, empathy, and cooperation.
Assisted in conducting regular assessments of each child's developmental progress toward academic milestones.
Assisted in the planning and execution of special events, such as holiday celebrations or field trips, to foster a sense of community..
Sales Associate/Sales Associate Manager
The Church Of Jesus Christ Of Latter-day Saints
10.2013 - 04.2015
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Expanded customer base through cold calling, networking, and relationship building..
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Led training sessions for new sales representatives, enhancing team expertise and performance.
92% of the above were performed in my secondary language, Spanish.
Customer Service Representative
Doterra
06.2013 - 10.2013
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Certified Nursing Assistant
Orchard Park Care Center
02.2012 - 04.2012
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science - Biological Sciences
Laura Ridge Community College
Warrenton, VA
Associate of Science - Pre Nursing, Emergency Medical Services
Utah Valley University
Orem, UT
Associate of Science - Medical Technology
Brigham Young University
Provo, UT
Nail Technician Apprenticeship Program
Elysian Artistry Salon
West Jordan, UT
12-2024
High School Diploma -
Liberty High School
Bealeton, VA
06-2011
Skills
Nail extensions
Client consultation
Sanitation procedures
Customer service
Nail art techniques
Appointment management
Inventory controls
Data entry
Customer relations
Class coordination
Group instruction
Choreography design
Certification
Certified Nail Technician (CNT) - National Cosmetology Association. (2024 Current)
Emergency Medical Technician (EMT Basic) (2015-2016 lapsed)