Aubrey Gonzalez
Eagle Mountain,UT
Summary
Dynamic leader and quick learner with a strong work ethic, honed at Camp Bow Wow and other notable employers. Excelled in team leadership and effective communication, significantly enhancing team performance and customer satisfaction. Skilled in safe food handling and problem-solving, consistently delivering high-quality service and operational efficiency.
Overview
2
2
years of professional experience
Work History
Camp Counselor and Team Lead
Camp Bow Wow
07.2024 - Current
- Managing a yard of up to 25 dogs.
- reading dog body language to avoid alteration.
- completing basic house keeping tasking
- keeping on a tight schedule.
- providing enrichments.
- administrating meds to the correct dogs.
Grill Cook and Team Member
Cornbelly's Corn Maze & Pumpkin Fest
09.2024 - 11.2024
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Cleaned and maintained kitchen equipment regularly.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Stored and handled goods correctly to maintain freshness and condition.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Operated and maintained grills, fryers and other cooking equipment.
- Trained new team members on kitchen operations and safety protocols.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
Collections Agent
Alder Home Security
01.2024 - 05.2024
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Processed payments and applied to customer balances.
Team Lead
Cornbelly's Corn Maze & Pumpkin Fest
09.2023 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Team Member
Chick-fil-A
01.2023 - 09.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained productive, efficient approach to all tasks.
Team Member
Cornbelly's Corn Maze & Pumpkin Fest
09.2022 - 11.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
GED -
Cedar Valley High School
Eagle Mountain, UTSkills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
- Creative and Energetic
- Problem Resolution
- Creative Mindset
- Strong Work Ethic
- Quick-learning
- Willing to Learn
- Multitasking and Organization
- Teamwork and Collaboration
- Adaptable
- Efficient
- Team Player
- Food Preparation
- Flexible Schedule
- Safe Food Handling
- Grill Cleaning
- Food Service
- Cleaning and organization
- Payment Arrangement
- Collections processing
- Customer Focus
- Workplace Safety
Timeline
Grill Cook and Team Member
Cornbelly's Corn Maze & Pumpkin Fest
09.2024 - 11.2024
Camp Counselor and Team Lead
Camp Bow Wow
07.2024 - Current
Collections Agent
Alder Home Security
01.2024 - 05.2024
Team Lead
Cornbelly's Corn Maze & Pumpkin Fest
09.2023 - 11.2023
Team Member
Chick-fil-A
01.2023 - 09.2023
Team Member
Cornbelly's Corn Maze & Pumpkin Fest
09.2022 - 11.2022
GED -
Cedar Valley High School