Aubrey Hall
Norcross
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Taco Bell. Proven track record in training new hires and enhancing operational efficiency. Skilled in cash handling and problem-solving, fostering a positive environment that boosts customer loyalty and retention. Committed to excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Taco Bell
08.2024 - 06.2025
- Trained new cashiers on customer service standards and operational procedures.
- Managed cash register operations to ensure accurate transactions and end-of-shift reconciliations.
- Assisted in inventory management by tracking stock levels and placing timely orders.
- Facilitated team communication to enhance workflow efficiency during peak hours.
- Communicated with customers and team members to solve problems.
- Increased customer loyalty and retention.
Cashier Trainer
Kroger
09.2022 - 03.2024
- Trained new cashiers on register operation and customer service techniques.
- Developed training materials to enhance onboarding processes for new employees.
- Oversaw daily cash handling procedures to ensure accuracy and compliance.
- Implemented process improvements that streamlined checkout operations and reduced customer wait times.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
Bartender Trainer
Andretti Indoor Karting & Games
04.2021 - 10.2022
- Developed training programs for new bartenders to enhance service quality and efficiency.
- Conducted hands-on training sessions, demonstrating cocktail preparation and customer interaction techniques.
- Mentored staff in best practices for maintaining cleanliness and organization of bar areas.
- Facilitated team meetings to discuss feedback and improve beverage service standards.
- Evaluated bartender performance, providing constructive feedback to support skill development.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Call Center Receptionist
Sky Zone Trampoline Park
08.2017 - 09.2021
- Managed incoming calls, providing exceptional customer service and information to guests.
- Coordinated scheduling for events and parties, ensuring seamless operations and guest satisfaction.
- Trained new staff on call handling procedures and customer interaction techniques.
- Resolved customer inquiries and concerns efficiently, enhancing overall guest experience.
- Utilized reservation systems to process bookings and track attendance accurately.
Education
Bachelor of Science - Business Administration And Finance
Southern New Hampshire University
Manchester, NH05-2027
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Team management
- Store opening and closing
- New hire training
- Coaching and mentoring
- POS system operation
- Upselling strategies
- Data entry accuracy
Timeline
Cashier Team Lead
Taco Bell
08.2024 - 06.2025
Cashier Trainer
Kroger
09.2022 - 03.2024
Bartender Trainer
Andretti Indoor Karting & Games
04.2021 - 10.2022
Call Center Receptionist
Sky Zone Trampoline Park
08.2017 - 09.2021
Bachelor of Science - Business Administration And Finance
Southern New Hampshire University