Aubrey Hernandez
San Antonio,TX
Summary
Reliable worker, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Very organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Elderly Caregiver/ Med Tech
FRANKLIN PARK ALAMO HEIGHTS ASSISTED LIVING & MEMORY CARE
2022.04 - Current
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Communicated with residents families, pharmacies, and hospices over the phone nightly, to ensure proper care is being given and giving reports of residents are being discussed
- Trained new employees on resident services procedures, daily tasks, and proper care of a geriatric resident
- Enhanced elderly residents "quality of life" by providing compassionate care and assistance with daily activities.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Coordinated closely with family members on updates regarding their loved one's condition while respecting privacy.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Elderly Caregiver
LANDON RIDGE ALAMO RANCH ASSISTED LIVING & MEMORY CARE
2022.04 - 2022.11
- Trained new employees on resident services techniques and procedures.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing patient information with authorized parties.
Team Member
BILL MILLER BBQ
2021.05 - 2022.10
- Communicated with customers daily face-to-face, and effectively communicated product selections to customers
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Greeted customers at counter to fulfill requests and answer questions.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Fast Paced environment
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
Hostess, Expo
54TH STREET GRILL & BAR
2020.08 - 2021.04
- Communicated with customers daily face-to-face, over the phone, and helped customers with product selections and orders
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Team Member
BASKIN ROBBINS
2019.06 - 2020.08
- Managed cash register, card transactions
- Communicated with customers daily face-to-face/ over the phone, and successfully helped with product selections and orders
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Devoloped excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Completed milkshakes and ice cream desserts for customers.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
Fireworks Sales
MR.W FIREWORKS
2019.06 - 2019.07
- Cash Handling
- Communicated with customers, explained products in detail, and effectively helped with product selections
- Stocked merchandise.
- Upheld operational excellence, ensuring all tasks were completed according to established protocols.
- Maintained organized work area by cleaning and removing hazards.
- Improved workplace safety by conducting thorough inspections of products and addressing potential hazards.
Education
Associate of Applied Science - Medical Assisting
SAN ANTONIO COLLEGE
San Antonio, TX01.2025
Phlebotomy
LEGACY OF EDUCATIONAL EXCELLENCE
San Antonio, TX01.2022
JOHN MARSHALL HS
San Antonio, TX01.2021
EARL WARREN HS
San Antonio, TX01.2019
Skills
- CPR Certified
- FIRST AID/AED Certified
- Familiar with copier, printing, faxing
- Great communication skills
- Leadership
- Adaptability
- Friendly
- Cleanliness/ Organization
- Patient Care
- Time Management
- Excellent Customer Service
- Compassionate Caregiving
Certification
Certified Phlebotomy Technician
References
- JOHN RODRIGUEZ, BILL MILLER GENERAL MANAGER, JOHN.RODRIGUEZ41@YAHOO.COM
- JACOB FORGY, 54TH STREET GENERAL MANAGER, (210) 681-5454
- JOE RICONDO, SAC CLINICAL PROFESSOR, JRICONDO64@GMAIL.COM
- GINA CASTANEDA, PHLEBOTOMY CLINICAL INSTRUCTOR, GCASTA2@NEISD.NET
- ADAN LAUREL, BILL MILLER MANAGER, (210) 639-2544
- MARK HANSEN, HIGH SCHOOL INSTRUCTOR, MHANSEN3@SATX.RR.COM / MHANSE@NEISD.NET
Affiliations
- Small Business Owner!
Timeline
Elderly Caregiver/ Med Tech
FRANKLIN PARK ALAMO HEIGHTS ASSISTED LIVING & MEMORY CARE
2022.04 - Current
Elderly Caregiver
LANDON RIDGE ALAMO RANCH ASSISTED LIVING & MEMORY CARE
2022.04 - 2022.11
Team Member
BILL MILLER BBQ
2021.05 - 2022.10
Hostess, Expo
54TH STREET GRILL & BAR
2020.08 - 2021.04
Team Member
BASKIN ROBBINS
2019.06 - 2020.08
Fireworks Sales
MR.W FIREWORKS
2019.06 - 2019.07
Associate of Applied Science - Medical Assisting
SAN ANTONIO COLLEGE
Phlebotomy
LEGACY OF EDUCATIONAL EXCELLENCE
JOHN MARSHALL HS
EARL WARREN HS
Certified Phlebotomy Technician
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