Aubrey Herrington
Summary
Enthusiastic problem solver with a proven track record of effectively navigating challenges and fostering positive relationships. Thrives both independently and collaboratively, eager to utilize my troubleshooting skills to drive resolution in quality control testing.
Overview
4
4
years of professional experience
Work History
Underwriting Tech Supervisor
WorkPartners
10.2023 - Current
- Independently conducted quality-control tests to ensure software meets our and our customers' requirements.
- Crafted user stories and test cases based on business and end-user needs.
- Partnered with software development teams to troubleshoot and fix issues in both test and production environments.
- Facilitated team involvement in progress and process updates, fostering collaboration and ensuring everyone stayed informed. Maintained robust relationships with both internal and external clients by providing regular progress updates and fostering open communication channels.
- Teamed up with customers and tech experts to tackle issues head-on.
- Always on top of tasks, prioritizing with a sense of urgency and taking full accountability for issue resolution.
Underwriting Tech
WorkPartners
02.2022 - 10.2023
- Brought solid knowledge of current processes and pitched in ideas for process improvement.
- Managed daily tasks aligned with department goals and objectives.
- Facilitated seamless navigation of complex online portal functions through concise and effective verbal and written communication.
- Identified applications for our existing software system to streamline and enhance operational processes.
Claims Examiner
WorkPartners
08.2020 - 02.2022
- Efficiently managed the claims system, ensuring seamless operation and task completion.
- Meticulously recorded and maintained detailed notes on the recollection of individuals' incidents, ensuring accuracy and thorough documentation.
- Effectively communicated with insureds regarding their claims, ensuring clarity and fostering understanding.
- Contributed to troubleshooting efforts and problem-solving initiatives to support colleagues and optimize workflows.
Education
Bachelor of Science - Accounting
Slippery Rock University of Pennsylvania
Bachelor of Science - Management Information Systems
Slippery Rock University of Pennsylvania
Skills
- Executing tasks according to specifications
- Time Management and Prioritization
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Excels in connecting with diverse personalities
- Quickly acquires and applies new concepts
Timeline
Underwriting Tech Supervisor
WorkPartners
10.2023 - Current
Underwriting Tech
WorkPartners
02.2022 - 10.2023
Claims Examiner
WorkPartners
08.2020 - 02.2022
Bachelor of Science - Accounting
Slippery Rock University of Pennsylvania
Bachelor of Science - Management Information Systems
Slippery Rock University of Pennsylvania
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