Aubrey Holmes
Lakeland,United States
Summary
Skilled Patient Care Coordinator familiar with healthcare management and care planning. Two year history working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination. Decisive leader and creative problem solver with attention to details. Known for working positively with care team members to reach creative solutions.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Advanced Orthopedic Surgery
10.2020 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Worked with patients to schedule tests and procedures.
- Monitored ongoing care and proactively corrected problems.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Resolved problems with areas such as communication and billing that could negatively impact services.
Volunteer
International Language Programs Ilp
01.2023 - 05.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Created educational materials to convey important information to children.
- Provided emotional support and companionship to children in community homes.
- Completed daily domestic tasks in group homes to assist people in need.
- Represented organization positively and professionally while providing community with much-needed services.
Team Lead
Cold Stone Creamery Lakeland
04.2020 - 10.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
No Degree - Liberal Arts And General Studies
Southern Virginia University
Associate of Arts - Liberal Arts And General Studies
Polk State College
05.2022
High School Diploma -
Harrison School For The Arts
05.2019
Skills
- Gathering Information From Patients
- Patient Needs Assessment and Referral
- Healthcare Operations
- Resolving Problems
- Medical Terminology
- Patient Confidentiality and Data Security
- Time Management
- Explaining Policy and Procedures
- Administrative Supervision
- Organizational Standards
- Appointment Scheduling
- New Hire Training
- Attention to Detail
- EMR Systems
- Comfort with Technology and Databases
Timeline
Volunteer
International Language Programs Ilp
01.2023 - 05.2023
Patient Care Coordinator
Advanced Orthopedic Surgery
10.2020 - Current
Team Lead
Cold Stone Creamery Lakeland
04.2020 - 10.2020
No Degree - Liberal Arts And General Studies
Southern Virginia University
Associate of Arts - Liberal Arts And General Studies
Polk State College
High School Diploma -
Harrison School For The Arts
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