Overview
Work History
Education
Timeline
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Aubrey Hooper

Redding,CA

Overview

20
20
years of professional experience

Work History

Service Coordinator

Peterson CAT
09.2016 - Current
  • Oversee service work order life cycle: invoicing, warranty, billing, maintain 75%+ gross profit and efficiency.
  • Coordinate customer scheduling and maintain communication throughout the repair cycle. Resolve customer complaints and issues to drive satisfaction and loyalty.
  • Coordinate technician availability and scheduling for repairs, coordinate parts ordering and billing.
  • Coordinate fleet vehicle program: maintenance, documentation, repairs, and inspections. Maintain accurate records and full compliance with government regulations and agency guidelines. Maintain general maintenance such as tires, oil changes, etc.
  • Achieve top tier "Gold" status performance for six consecutive years.
    Increased yearly sales from $1 million to $3 million per year.
  • Monitor safety compliance to maintain strict standards and protect team members from harm.
  • Developed handbook for Peterson Power Systems division operating procedures and best practices.
  • Manage all office operations: phones, ordering, filing, record keeping, safety supplies and signage.
  • Doubled technicians on staff with zero turnover.
  • Develop lasting relationships with customers, helping to bring in repeat business.
  • Manage costs and billing and resolve financial discrepancies effectively.
  • Complete bi-monthly payroll for 12 employees.

Store Manager

Starbucks
07.2004 - 08.2016
  • Managed teams of 20-30 employees.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached employees in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Hired, trained and mentored new staff members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Opened two new store locations.

Fellow

Seaside Sustainability
11.2022 - 04.2023
  • Collaborate with CEO on scope of team projects and liaise with outside groups.
  • Develop and lead collaborative projects to develop renewable energy projects and decarbonization for communities.
  • Contribute to research activities by providing specialist input based on professional expertise, practice, experience and qualifications.
  • Oversee four sub-teams within the Climate Action Team, managing advisors and team managers for each group and a combined team of 20 interns.
  • Collaborate with team to optimize workflow and achieve objectives.
  • Coordinate with HR on personnel issues and hiring needs, assisting with interviewing, onboarding and offboarding.

Intern

Green2Gold
04.2022 - 11.2022
  • Consulted on: client projects, sustainable business transition plans for governments, website optimization, research, volunteer program creation, interviews, grant writing and funding.
  • Created presentations for governmental agencies, events, partnerships, and potential endeavors.
  • Supported with creating project marketing materials to promote services.
  • Created the Transition Project presentation for the Government of Maui and successfully secured funding in 2023's budget.
  • Prepared project presentations and reports to assist senior staff.
  • Assist with: research, event organization, RSVP's, media release forms, and website editing.

Director of Social Media

Wells Bring Hope
12.2019 - 12.2021
  • Developed and implemented departmental goals including developing scheduling and development of themes and consistent messaging goals.
  • Designed and implemented social media strategies to align with business goals.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed content for and promoted yearly fundraiser.
  • Created copy, images and video for all social media channels.
  • Interviewed and hired volunteers.

Secretary, Finance Officer

U.S. Coast Guard Auxiliary
01.2018 - 11.2019
  • Controlled monthly expenditures, purchases, reimbursements.
  • Collected and paid yearly dues, completed year end finance report.
  • Took meeting minutes and distributed.
  • Ran yearly silent auction fundraiser.
  • 2019 Auxiliarist of the Year

Education

Master of Science - Sustainability

Black Hills State University
Spearfish, SD
12.2022

Bachelor of Arts - Interdisciplinary Studies: Sustainability/Business

Arizona State Univeristy
Phoenix
05.2016

Timeline

Fellow

Seaside Sustainability
11.2022 - 04.2023

Intern

Green2Gold
04.2022 - 11.2022

Director of Social Media

Wells Bring Hope
12.2019 - 12.2021

Secretary, Finance Officer

U.S. Coast Guard Auxiliary
01.2018 - 11.2019

Service Coordinator

Peterson CAT
09.2016 - Current

Store Manager

Starbucks
07.2004 - 08.2016

Master of Science - Sustainability

Black Hills State University

Bachelor of Arts - Interdisciplinary Studies: Sustainability/Business

Arizona State Univeristy

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