Aubrey Ivey
Lubbock,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working independently and collaboratively in a team environment. Skilled in multitasking and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Counter Crew Member
Rasing Canes
01.2025 - Current
- Provided exceptional, customer-focused service by warmly greeting guests, accurately taking orders, and ensuring a positive experience from start to finish.
- Communicated effectively with team members to quickly resolve customer service concerns and operational issues, maintaining smooth daily operations.
- Assisted customers with product inquiries, order customization, and purchases, ensuring clarity, satisfaction, and efficiency at all times.
- Demonstrated strong interpersonal and people skills by proactively engaging with customers, building rapport, and enhancing overall guest satisfaction.
- Maintained a clean, organized, and professional front-counter area in full compliance with company cleanliness and safety standards.
- Efficiently restocked supplies including napkins, utensils, and condiments to support uninterrupted service during high-traffic periods.
- Organized the front counter workspace to maximize efficiency, accuracy, and speed of service.
- Quickly identified customer needs and responded with appropriate solutions, contributing to a positive and welcoming environment.
Red Raider Orientation Crew
Texas Tech University
02.2025 - 06.2025
- Welcomed, guided, and supported new students and families, providing clear information and personalized assistance to ensure a smooth transition into the university.
- Delivered engaging campus tours and information sessions, professionally representing the institution while addressing questions and concerns with confidence.
- Assisted in training new staff members on operational procedures and effective customer service and communication techniques.
- Collaborated with student leaders to strengthen leadership, communication, and problem-solving skills in a fast-paced, service-oriented environment.
- Provided on-site support during orientation events, responding calmly and efficiently to student and family needs.
- Actively participated in team-building initiatives to enhance collaboration, reliability, and overall service quality.
- Developed strong interpersonal and communication skills through daily interaction with diverse populations.
- Gained hands-on experience in event planning, coordination, and execution while maintaining a customer-first approach.
- Demonstrated the ability to work effectively both independently and as part of a team to achieve shared goals.
Retail Selling & Associate
Bath and Body Works
05.2024 - 12.2024
- Built strong rapport with customers through attentive service, fostering positive relationships and repeat business.
- Assisted customers in locating merchandise and utilized store systems to check product availability and inventory details.
- Maintained visually appealing, well-organized racks and displays to enhance the shopping experience and promote featured merchandise.
- Addressed customer questions, concerns, and issues professionally both in person and over the phone, ensuring timely and effective resolution.
- Stocked shelves, replenished supplies, and organized displays to support smooth store operations and consistent product availability.
- Processed sales transactions accurately while identifying upselling opportunities to enhance customer satisfaction and drive store performance.
- Contributed to a welcoming, customer-focused environment that encouraged loyalty and long-term customer relationships.
- Received and processed vendor shipments in accordance with established procedures, ensuring accuracy and organization.
- Actively promoted customer loyalty programs and store credit card sign-ups through clear, confident communication.
- Developed strong customer service, retail sales, and merchandising skills in a fast-paced, high-volume environment.
Call-In & Front of House
Bubba’s 33
01.2023 - 04.2024
- Delivered outstanding customer service by welcoming guests, answering questions about menu items, policies, and services, and resolving concerns promptly and professionally.
- Assisted customers with placing orders accurately while ensuring individual needs and preferences were met.
- Responded calmly and effectively to customer inquiries and complaints, contributing to a positive and welcoming dining environment.
- Operated cash registers and payment systems with accuracy, processing transactions via cash, credit cards, checks, and electronic payments.
- Maintained a clean, organized, and sanitary work area in compliance with company and safety standards.
- Provided personalized assistance for special orders and requests, demonstrating attention to detail and customer care.
- Ensured customer satisfaction throughout the dining experience by delivering timely, courteous, and attentive service.
- Developed strong communication, interpersonal, and problem-solving skills in a high-volume, fast-paced environment.
- Gained hands-on experience in food service operations while maintaining a customer-first mindset.
Education
Bachelor in Arts And Science - Global Studies
Texas Tech University
Lubbock, TX05-2028
High School Diploma -
Dr. John Horn High School
Mesquite, TX05-2024
Skills
- Mannerism
- Flexible schedule
- Problem-solving abilities
- Collaborative skills
- Planning
- Marketing
- Precision and consistency
- Public speaking
- Scheduling skills
- Time management
- Record keeping
- Strategic planning and analysis
- Attention to detail
- Verbal and written communication
- Complaint handling
- Patience and empathy
- Customer service
- Reliability
Certification
- CPR Certification (October 2022)
- Security Officer Level II (May 2024)
LANGUAGES
Spanish: Limited
Interests
Learning about Law
Creative activities
Community involvement
Art
History
Traveling
Reading
Intellectual pursuits
HOBBIES AND INTERESTS
Learning about Law, Creative activities, Community involvement, Art, Traveling, Reading, Intellectual pursuits
ACTIVITIES AND HONORS
Red Raider Orientation Crew, First-Gen Program, Women in Pre-Law, Pre-Law Society, National Expanding Knowledge, National Society of Leadership and Success, Student Government Association, Community service, Leadership and mentoring, Supporting new students, Sitting up activities for our school, Given the responsibility to be a mentor and go above and beyond more than the bare minimum and going above and beyond.
Activities
Red Raider Orientation Crew
• Guide new and future students and family for a special experience
on campus.
• Surrounding yourself with high energy individuals to get off a
exciting preview of Texas Tech University.
• Gaining real work experience on campus throughout summer and
gaining knowledge for real world scenarios.
First-Gen Program
• Program only available for First Generation College Students.
• Paired with a peer mentor to help guide your way through the first
year of college.
• Program is committed to empowering First-Generation college
students to achieve their fullest potential. By focusing on support,
resilience, skill development, and community engagement.
Women In Pre-Law
• A women selected organization to guide us in the Pre-Law
pathway.
• Have guest speakers appear during meetings.
• Workshops for resume, cover letters, etc for Law School.
• Guides us with opportunities for the Law School pathway.
Hispanic Student Society
- A college selected organization to help guide fellow students in college.
- Volunteer services offered.
- Guides college students into diving deeper with fellow diversitys.
Timeline
Red Raider Orientation Crew
Texas Tech University
02.2025 - 06.2025
Front Counter Crew Member
Rasing Canes
01.2025 - Current
Retail Selling & Associate
Bath and Body Works
05.2024 - 12.2024
Call-In & Front of House
Bubba’s 33
01.2023 - 04.2024
Bachelor in Arts And Science - Global Studies
Texas Tech University
High School Diploma -
Dr. John Horn High School