Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Aubrey Jensen-Garcia

Provo,UT

Summary

Motivated hard worker certified in dental assisting. Respectful in communicating with patients and conscientious about educating on key dental topics. Outgoing Dental Assistant Intern with 3+ years of experience supporting dental office staff by offering high level of service to patients. Confident individual experienced in sterilization procedures, dental procedures such as: root canals, apicoectomy surgery, I& D procedures, IV sedation, fillings, crowns, extractions, etc. Front desk experienced in tasks such as: scheduling, answering phones, taking payments, insurance verifications, confirming appointments, etc. Upbeat in high-pressure situations to promote positive work environment and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Endodontic Dental Assistant

Canyon Creek Endodontics
04.2021 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

  • Helped order inventory for office needs
  • Cross trained in front desk. I am able to answer phones, schedule patients, take payments, verify insurances, etc.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists by handing appropriate tools and supplies needed for procedures.
  • Prepared patient X-rays and CT scans
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted dentist in management of medical or dental emergencies by helping emergency patients with their appointments.

Dental Assistant Intern

Center Creek Dental
04.2020 - 01.2021
  • Broke down and set up equipment and sanitized various dental tools.
  • Discussed patient needs and expectations.
  • Administered x-rays under supervision.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Soothed anxious patients by effectively listening and demonstrating concern for individual fears.

Customer Service Manager

Harmons
08.2019 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

Education

Some College (No Degree) - Science

Utah Valley University
Orem

Associate of Science - General Studies

Snow College
Ephraim
05.2014

Skills

  • Sterilization techniques
  • Radiology certificate
  • Dental staff support
  • Disinfecting rooms and equipment
  • Dentrix proficiency
  • Strong writing and verbal skills
  • Four-handed procedures
  • Multitasking
  • Chairside assistance
  • CPR certified
  • Friendly High-energy attitude
  • Ambitious
  • Customer Service skills
  • Excellent communication skills
  • Fast learner
  • Team player
  • Ability to adapt to new procedures and training
  • Passionate and committed to the dentistry field
  • Strategic thinker

Certification

  • Assist To Succeed Dental Assisting Program
  • Graduated November 2020
  • 10 week course at Center Creek Dental with Dr. Terry Ferrell and instructors
  • Radiology/x-ray certified
  • CPR certified by American Heart Association
  • Graduated with the highest GPA in class of ten
  • Certified Dental Assistant

Additional Information

Attended Assist to Succeed Dental School every Saturday for 8 hours for a total of 80 hours of training.

Shadowed Center Creek Dental office during the week as intern for over 200 observation hours and for ten weeks. Also was an intern at Traverse Family Dental & Orthodontics.

Volunteered to help dental office with whatever additional duties needed

  • Prepared exam rooms, sterilizing instruments and ensuring necessary equipment is ready for dentists
  • Assisted dentists during procedures by handing them instruments and anticipating needs
  • Took and processed X-rays of patients
  • Greeted patients as they arrived and scheduled appointments
  • Took billing and insurance details from patients
  • Observed Dental Hygienist direct patients on recommended oral hygiene
  • Updated and maintained dental records with Dental Assistant
  • Handled general administrative and other duties to maintain the dental clinic with dental assistant

Timeline

Endodontic Dental Assistant

Canyon Creek Endodontics
04.2021 - Current

Dental Assistant Intern

Center Creek Dental
04.2020 - 01.2021

Customer Service Manager

Harmons
08.2019 - Current

Some College (No Degree) - Science

Utah Valley University

Associate of Science - General Studies

Snow College

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Aubrey Jensen-Garcia