Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aubrey Kadletz

Long Beach,CA

Summary

Highly-motivated team player with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Always dependable, friendly, and eager to problem solve.

Overview

13
13
years of professional experience

Work History

Reviews Supervisor

Vuori
Carlsbad, CA
03.2023 - Current
  • Drove customer escalations to resolution by engaging directly with clients.
  • Respond to reviews through multiple platforms including Yelp, Google Local, Net Promoter Score Surveys (NPS), and Reviews.IO
  • Select monthly candidates for Vuori's Project Stoke.
  • Pack and ship Project Stoke boxes.
  • Track and report all NPS data weekly and monthly for Director of Customer Service, SVP of Operations, and upper level management.
  • Respond to company detractors.
  • Assist in the V1 Community inbox.
  • Respond to inquiries made by Customer Service agents in regards to V1 Community outreach.
  • Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Customer Support

Vuori
Encinitas, CA
07.2021 - Current
  • Identified ways to streamline common requests and improve support processes to better serve customers' needs.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained positive working relationship with fellow staff and management.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Assist with the training of Omni associates.
  • Assist on the Product Team with defect assessments and re-ships.

Retail Sales Specialist

Nordstrom
Cerritos, CA
10.2020 - 05.2021
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Used product knowledge to suggest items to match client needs.

Manager of Operations

D'Aversa Salon
Long Beach, CA
07.2018 - 06.2020
  • Created company handbook to document corporate policies and procedures.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Enforced federal, state, local and company rules for safety and operations.
  • Tracked and replenished inventory to maintain par levels.

Support Associate

Ulta Salon and Cosmetics
Los Alamitos, CA
10.2016 - 11.2018

Retail Sales Associate

Vans Off The Wall
Westminster, NJ
09.2011 - 10.2013
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Cross-sold products to boost overall sales purchases.

Education

FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA

Golden West College
Huntington Beach, CA

Skills

  • Customer Service
  • Customer Service Support
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Collaborative Team Player
  • Attention to Detail
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Organizational Skills
  • Online Chat Support
  • Time Management
  • Highly Professional
  • Problem Solving
  • Creative Issue Resolution
  • Positive and Upbeat
  • Friendly and Patient

Accomplishments

  • Recognized as Employee of the Month in July 22' for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Reviews Supervisor

Vuori
03.2023 - Current

Customer Support

Vuori
07.2021 - Current

Retail Sales Specialist

Nordstrom
10.2020 - 05.2021

Manager of Operations

D'Aversa Salon
07.2018 - 06.2020

Support Associate

Ulta Salon and Cosmetics
10.2016 - 11.2018

Retail Sales Associate

Vans Off The Wall
09.2011 - 10.2013

FIDM/Fashion Institute of Design & Merchandising

Golden West College

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Aubrey Kadletz