Aubrey Kelly
Adkins,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
CSR
Elmer's Home Service
01.2022 - 05.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed and updated databases to handle customer data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Provided primary customer support to internal and external customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Registered Dental Assistant
Aspen Dental
01.2019 - 12.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Explained treatment procedures and instructed patients on home care guidelines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Typed patient data into computer system, while following privacy laws and maintaining high-level accuracy.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Documented 5 patient dental health information, medical history, and vital signs for future reference.
Patient Service Representative
Aspen Dental
01.2019 - 12.2021
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Dentirx to schedule appointments.
- Resolved billing inquiries and disputes in timely fashion.
- Delivered support to medical staff in completion of patient paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Engaged with patients to provide critical information.
- Balanced deposits and credit card payments each day.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Built and maintained positive working relationships with patients and staff.
- Resolved customer complaints using established follow-up procedures.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Organized patient records and database to facilitate information storage and retrieval.
Trainer
Jim's Restaurant
01.2013 - 01.2019
- Introduced standardized training for cohesive learning environments.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed individualized training plans to achieve staff readiness.
- Monitored participant workflow and behaviors throughout training process.
- Provided continuous evaluation and feedback to server employees.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Established and maintained quality control standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Education
High School Diploma -
Texas Connections Academy
Houston, TX06.2015
No Degree - Accounting
DeVry University
Downers Grove, ILSkills
- Computer Proficiency
- Shipping and Receiving Understanding
- Customer Account Management
- Conflict Resolution
- Medical Terminology Knowledge
- Customer Service
- Money Handling Abilities
- Microsoft PowerPoint
- Computer Proficiency
- Shipping and Receiving Understanding
- Customer Account Management
- Conflict Resolution
- Medical Terminology Knowledge
- Customer Service
- Money Handling Abilities
- Microsoft PowerPoint
- Computer Proficiency
- Shipping and Receiving Understanding
- Customer Account Management
- Conflict Resolution
- Medical Terminology Knowledge
- Customer Service
- Money Handling Abilities
- Microsoft PowerPoint
- Computer Proficiency
- Shipping and Receiving Understanding
- Customer Account Management
- Conflict Resolution
- Medical Terminology Knowledge
- Customer Service
- Money Handling Abilities
- Microsoft PowerPoint
- Computer Proficiency
- Shipping and Receiving Understanding
- Customer Account Management
- Conflict Resolution
- Medical Terminology Knowledge
- Customer Service
- Money Handling Abilities
- Microsoft PowerPoint
- Computer Proficiency
- Shipping and Receiving Understanding
- Customer Account Management
- Conflict Resolution
- Medical Terminology Knowledge
- Customer Service
- Money Handling Abilities
- Microsoft PowerPoint
- Computer Proficiency
- Shipping and Receiving Understanding
- Customer Account Management
- Conflict Resolution
- Medical Terminology Knowledge
- Customer Service
- Money Handling Abilities
- Microsoft PowerPoint
Timeline
CSR
Elmer's Home Service
01.2022 - 05.2022
Registered Dental Assistant
Aspen Dental
01.2019 - 12.2021
Patient Service Representative
Aspen Dental
01.2019 - 12.2021
Trainer
Jim's Restaurant
01.2013 - 01.2019
High School Diploma -
Texas Connections Academy
No Degree - Accounting
DeVry University
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