Aubrey Kinnison

• Assisted with incoming/outgoing communications for facilities and operations team.
• Covered for breaks, lunches, and vacation requests when there's an absence or vacation.
• Assisted in delivering mail and office mail throughout three locations.
• Utilized a service cart and boxed items, refill/restock the breakroom & coffee stations as needed.
• Prepared supply bags for weekly courier service, receive and sign for packages and boxes delivered to the office.
• Responsible for shipping duties including sportsbook uniforms, name badges, EXPAK, and requests from employees
• Would periodically deliver boxes to the warehouse for storing.
• Checked inventory in the copy rooms, break rooms, and the warehouse.
• Ordered supplies via oracle for multiple departments.
• Maintained necessary hard copies of paperwork of daily operations, as needed.
• Coordinated with support teams to ensure adequate resources are available for operations at both office locations and the warehouse.
• Picked up mail pay for audits from the nearby post office
• Kept office areas tidy
• Provided excellent customer service skills to internal customers and external visitors who needed assistance

• Greeted, registered, and assigned rooms to guests of the hotel.

• Verified customers' credit, and established payment methods.

• Assisted guests with check-in and check-out processes (verifying registration, address, and credit information, balancing bank, and posting charges).

• Went above and beyond to provide assistance, assist with luggage, coffee, directions, wake-up calls, future reservations, etc.

• Coordinated all guest requests, and informed guests of hotel services, features, and room amenities.

• Prepared, cleaned and stock provided and made quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.

• Made and confirmed reservations.

• Computed bills, collected payments, and make changes for guests.

• Able to provide directions to local businesses, places of interest, major highways, airports, restaurants, churches, etc.

• Answered hotel phones and handle guest requests and inquiries.

• Transmitted and received messages, using telephones or PMS systems.

• Performed bookkeeping activities, such as balancing accounts.

• Coffee to Cocktails Bar and 24/7 Gallery Market was done by Front Desk staff.

• Attended to Café Seating Areas, Gallery Kitchen, and Assembly Kitchen to collect orders.

• Prepared and cooked food amenities.

• Cleaned and maintained kitchen and dining room facilities.

• Inventory control of Gallery Host Stand supplies and kitchen supplies.

• Created conversations and shared a moment thereby making a real connection with our guests.

• Practiced safe work habits and use required safety equipment.

• Aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Adhered to Hyatt Brand Standards.

• Drove the shuttle as needed

• Processed correspondence, reports, proposals and contract documents and internal communications.
• Worked with assigned managers, working cooperatively on any and all projects by their assigned managers
• Assisted in developing and maintaining important sales project folders that include project name, date of action, client information, etc.
• Received incoming calls and greet guests.
• Conducted personal and telephone contacts courteously and professionally with each person who enters or calls the Sales Department.
• Referred, as appropriate, the caller or visitor to the proper sales staff person or hotel department.
• Processed incoming and outgoing mail.
• Assisted with solicitation and compile appropriate promotional packets, mailings, lists and files.
• Assisted with special client requests for site inspections, room service gifts, and interdepartmental coordination of other related client services.
• Maintained filing systems, form letters, forms, mailing lists and sales collateral materials.
• Imputing data and maintained computer database, to include form letters, reports and direct mail lists.
• Coordinated assignments and maintained communication with various staff and other departments of the hotel as directed and as appropriate.
• Maintained traces and appropriate client status reports.
• Coordinated all aspects of travel arrangements including shipping and coordinating collateral for trade shows and presentations.
• Worked cooperatively with other members of the sales team as well as other departments to create new systems and strategies to increase sales and enhance sales programs.
• Maintained communication with Sales Directors/Managers and Hotel Department Managers regarding reservations activity.
• Maintained correspondence with group leaders regarding hotel reservations activity.
• Participated in community events, special events, etc. as assigned by various managers ranging, but not limited to, leisure, sports, and SMERF related
• Maintained a positive work environment by conducting all communication with clients, prospects, colleagues, co-workers and supervisors in a professional, friendly, cooperative and helpful manner

• Answered incoming calls and transfers to appropriate persons if needed
• Listened and responded to voicemails
• Distributed office mail
• Made frequent checks and or cash deposits for Helix
• Sent cash flow reports of all of our job sites to Vice President of Operations - Reno
• Created bid proposal project turnover folders for the Estimating Department
• Inputted hours for our job's 6-week schedule look ahead
• Updated and inputted Helix Insurance and Subcontract Insurance in our database
• Updated and inputted information for our job's Subcontract Modifications and Purchase Order Modifications into our database
• Filed updated Certified Payroll Reports and Cost and Completes
• Helped our Project Engineers to set up Safety Binders for various job sites
• Made purchases on Office Depot, Sam's Club, etc that are needed for our jobs and or replenishing office inventory.
• Reported on inventory stock
• Made purchases from vendors that are needed for our jobs and or replenishing office inventory

• Greeted customers at counter to fulfill requests and answer questions.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Knowledgeable of certain meats, cheeses, produce's, and equipment that was provided.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Offered product samples to customers, generating additional sales through taste-testing.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Prepared salads, soups and sandwiches for customers