Aubrey Koop
Deerwood,MN
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Iron Range Eatery
07.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Executive Director
Cuyuna Lakes Chamber of Commerce
09.2022 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Advocated for organization and company mission to raise awareness and support.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Spearheaded development and launch of user-friendly organizational website, increasing online engagement.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Strengthened governance structures, establishing clear policies and procedures for board management and operations.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Operations Manager
3 Cheers Hospitality
10.2016 - Current
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Developed company budgets and performed audits to meet long-term financial goals.
- Developed talented team, participating in hiring, coaching and performance management processes.
- Presented operational metrics and data to company executives and directors for review.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Built strong relationships with suppliers and key customers to secure competitive products and prices.
- Liaised between employees and managers and disseminated important business information.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Improved product development and reduced mistakes by implementing strong quality assurance protocols.
- Analyzed financial data and forecasted trends to improve profitability.
- Monitored market and competitor trends to develop new ideas and maintain company relevance.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
- Ensure all properties are adhering to company protocols and operating effectively on a daily basis.
Bar Manager
The Joint
02.2014 - 09.2016
- Scheduled staff hours and allocated resources to maximize team member performance.
- Scheduled and received deliveries and verified goods received against paperwork.
- Coordinated with service providers to address equipment maintenance and waste removal.
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
- Kept accurate records in compliance with sanitation and food service requirements.
- Counted money and made bank deposits.
- Established standards for personnel performance and customer service.
Bar/Floor Manager
The White Hawk
05.2010 - 10.2013
- Performed personnel actions, such as hiring and firing staff, providing employee orientation and training and conducting supervisory activities, such as creating work schedules and organizing employee time sheets.
- Controlled inventories of food, equipment, and liquor and reported shortages to designated personnel.
- Presented bills and accepted payments.
- Assigned duties, responsibilities and work stations to employees in accordance with work requirements.
- Performed various financial activities, such as cash handling, deposit preparation and payroll.
- Compiled and balanced cash receipts at end of day and shift.
- Supervised and participated in kitchen and dining area cleaning activities.
- Observed and evaluated workers and work procedures to check quality standards and service and complete disciplinary write-ups.
- Resolved customer complaints regarding food service.
Education
Associate In Arts (A.A.) - English
Central Lakes College
05.2003
Skills
- Financial Statement Review
- Planning and Implementation
- Originality and Creativity
- Performance Monitoring and Evaluation
- Operation Monitoring
- Workflow Optimization
- Operations management
- Business planning
- Strategic planning
- Payroll processing
- Financial analysis
- Budget development
Timeline
Owner/Operator
Iron Range Eatery
07.2024 - Current
Executive Director
Cuyuna Lakes Chamber of Commerce
09.2022 - Current
Operations Manager
3 Cheers Hospitality
10.2016 - Current
Bar Manager
The Joint
02.2014 - 09.2016
Bar/Floor Manager
The White Hawk
05.2010 - 10.2013
Associate In Arts (A.A.) - English
Central Lakes College
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