Aubrey S. Lakey
Azle,TX
Summary
Personable and organized with a passion for healthcare and patient support, offering a strong foundation in administrative tasks and patient care. Knowledge of medical terminology and office procedures, coupled with proficiency in scheduling and maintaining patient records. Committed to enhancing patient experiences and ensuring smooth clinic operations.
Overview
8
8
years of professional experience
Work History
Lead Chiropractic Assistant and Receptionist
Medford Chiropractic and Family Wellness
03.2021 - 11.2023
- Administered High Volt Ultrasound Therapy
- Administered Spinal Decompression Therapy
- Tasked with teaching Patient Physical Therapy Exercises
- Input New Patient Paperwork
- Answered phones to respond to customer questions, provide information, and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Conducted patient education on post-visit care to promote faster recovery, using easy-to-understand language and materials.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Babysitter
Childcare
03.2016 - 11.2022
- Provides Childcare for several families on weekends and After the Children get home from School
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helping them with Homework
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Played games, worked on puzzles, and read books to young children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Prepared healthy, age-appropriate snacks and meals.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Monitored progress in self-care tasks, encouraging independence.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
- Transported children to and from activities using personal or family vehicle.
- Assisted with light housekeeping duties as well as running errands.
- Planned fun outings and educational activities to keep children entertained.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
Home Healthcare Aid
Exceptional Home Care, Inc.
03.2020 - 04.2021
- Help with bathing, dressing, grooming, and using the toilet
- Prepare meals, assist with feeding, and provide between-meal snacks
- Arrange transportation to medical appointments or other outings
- Wash dishes, vacuum, and do laundry
- Check blood pressure, respiration, pulse, and temperature
- Administer medications
- Treat wounds, bedsores, and ostomy care
- Help with at at home Rehab Therapy
- Provide companionship and social interaction
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Sales Associate
American Eagle Outfitters, Inc
05.2018 - 11.2020
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assist Customers with Fitting Rooms.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Help with Packing Items that Need to be Shipped to Customers
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2025
High School Diploma -
V.R. Eaton High School
Haslet, TX05-2020
Skills
- Microsoft Applications
- Vital sign monitoring
- PC and MAC Systems
- First aid and CPR certification
- Therapy delivery
- Telephone etiquette
- Medical front desk management
- Insurance verification
- Appointment scheduling
- Patient relations
- Medical terminology
- Payment collection
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Dean's List for Summer 2023.
- Honor's List for Fall of 2023 and Spring 2024.
- Inducted into National Technical Honor Society in April 2018
- Inducted into Phi Theta Kappa - Phi Tau Chapter in Summer 2024
Timeline
Lead Chiropractic Assistant and Receptionist
Medford Chiropractic and Family Wellness
03.2021 - 11.2023
Home Healthcare Aid
Exceptional Home Care, Inc.
03.2020 - 04.2021
Sales Associate
American Eagle Outfitters, Inc
05.2018 - 11.2020
Babysitter
Childcare
03.2016 - 11.2022
Associate of Arts -
Tarrant County College
High School Diploma -
V.R. Eaton High School
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