Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aubrey Lam

Griffin,GA

Summary

My name is Aubrey Lam, I have been in the serving\host industry for almost 4 years now. I am a college student looking for a steady job for a couple of years. I am very well organized and a dependable candidate successful at managing multiple priorities with a positive attitude and I am always willing to take on added responsibilities to meet team goals. I am a very hard and passionate worker, and very well on time management. I am a huge people person and love constant interaction with others. I am also good at working with other people at my workspace to ensure the job gets done and everything is taken care of. I have a strong work drive and always have a positive mindset\attitude.

Overview

2
2
years of professional experience

Work History

Server

Three Dollar Cafe
01.2022 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Server

Graffitis Pizza
08.2021 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Skipstone Academy
Griffin, GA
05.2022

Skills

  • Dining Customer Service
  • Cash Handling
  • Dining Area Maintenance
  • Dessert Preparation
  • Guest Satisfaction
  • Billing and Payment Processing
  • Cash Register Operations
  • Seating Assignment Preparation
  • Managing Extras
  • Item Promotion
  • Stocking and Replenishing
  • Guest Seating
  • Greeting and Seating Guests
  • Transactions and Cash Handling
  • Special Dietary Requirements
  • Check Payment Processing
  • Performance Improvement
  • Food Preparation and Safety
  • Workflow Coordination
  • Age Verification
  • Food Sales and Promotion
  • Daily Specials Memorization
  • Bill Computation
  • Quality Control
  • Natural Leadership
  • Ability to Lift 30 Pounds
  • Condiment Refilling
  • Price Memorization
  • Ordering Procedures
  • Dining Room Cleaning and Upkeep
  • Conflict and Complaint Resolution
  • High-Volume Dining
  • Suggestive Selling
  • Special Requests and Substitutions
  • Bus Tables
  • Operational Efficiency and Safety
  • Cool Under Pressure
  • Guest Inquiries
  • Menu Memorization
  • Table Bussing
  • Sales Expertise
  • Identification Requirements
  • Corrective Actions
  • Front of House Display Creation
  • Plates Presentation
  • Table Setting Arrangements
  • Food Safety Oversight
  • Order Accuracy and Delivery
  • Food and Beverage Pairings
  • Menu Presentation
  • Table Preparation
  • Server Training
  • To-Go Order Preparation
  • Warm and Friendly
  • Waiting Tables
  • Adaptable and Flexible
  • Communications Protocols
  • Taking Reservations
  • Anticipating Guest Needs
  • Server Improvements
  • Sales Techniques
  • Order Accuracy
  • Hospitality Service Expertise
  • Menu Item Recommendation
  • Wine and Liquor Service
  • Guest Flow
  • Dining Crew Workflow Optimization

Timeline

Server

Three Dollar Cafe
01.2022 - 05.2023

Server

Graffitis Pizza
08.2021 - 09.2021

High School Diploma -

Skipstone Academy
Aubrey Lam