Aubrey Limb
Evanston,WY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Bus Monitor
LUCDA
Evanston, WY
10.2022 - 04.2024
- Maintained records of student attendance, route times, and other related information.
- Provided assistance to disabled students when getting on and off the bus.
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Maintained order and discipline among passengers during trips.
- Communicated with parents regarding any concerns about their child's behavior on the bus.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Inspected interior of the bus regularly for cleanliness and safety hazards.
- Reported any incidents or accidents involving students to the school administration immediately.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Merchandiser
Retail Odyssey
Evanston, WY
10.2021 - 12.2022
- Created merchandising plans based on customer buying habits and trends in the industry.
- Set up attractive window displays that encouraged customers to enter the store.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Researched and identified store reset objectives for assigned accounts.
- Provided excellent customer service while interacting with store personnel regarding product placement issues.
- Adapted quickly to changing priorities while maintaining focus on achieving goals set forth by management.
Assistant Manager
Loaf 'N Jug
Evanston, WY
09.2014 - 12.2020
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Walmart
Evanston, WY
01.2011 - 07.2019
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
Evanston High School
Evanston, WY06-2011
Skills
- Bus inspection
- Student Supervision
- Behavior monitoring
- Incident Reporting
- Passenger Safety
- Safety awareness
- Order Processing
- Product Sales
- Payment Processing
- Sales Development
- Inventory Control
- Store Organization
- Records Management
- Business Development
- Operations Oversight
- Stock management
- Customer Relations
- Store Opening and Closing
- Vendor Management
- Customer Service Management
- Records Maintenance
- Billing
- Relationship building and management
- Staff Management
- Strategic Planning
- Strategic Merchandising
Accomplishments
- Completed 8 Week Management Training
- Safety Advisor
Languages
English
Professional
Timeline
Bus Monitor
LUCDA
10.2022 - 04.2024
Merchandiser
Retail Odyssey
10.2021 - 12.2022
Assistant Manager
Loaf 'N Jug
09.2014 - 12.2020
Sales Associate
Walmart
01.2011 - 07.2019
High School Diploma -
Evanston High School