Aubrey McDonald
Austin,TX
Summary
Strong background in client relations and customer service with a history of fostering positive client interactions. Skilled in resolving client issues, ensuring satisfaction, and building and maintaining client and customer trust through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Tattoo Artist
Heart Potion Tattoo
11.2021 - Current
- Working directly with clients during the tattoo: creating a safe space for clients while upholding boundaries and appointment standards as well
- Running all bookings: finding and utilizing booking platform, generating automated pre-booking and post-booking emails
- Emails: responding to any booking requests, client inquiries, feedback, and partnership pop-up inquiries in a timely and professional manner
- Social Media & Web Design: consistent posting, upkeep of social media presence, timely response to comments & DMs, regular postings
- Client Records: create and maintain all records of legal client consent forms
Account Manager
Auctane
02.2022 - 08.2022
- Drove user adoption of ShipStation for e-commerce shipping processing and automation through effective communication and support to prospective users
- Assisted merchants throughout the trial process, demonstrating ShipStation's value and aligning features with their business objectives to convert trial users into subscribers
- Maintained strong relationships with trial merchants, encouraging repeat business and upselling additional features
- Collaborated with Sales, Marketing, and Support teams to advocate for customer needs and contribute to product enhancements
- Kept detailed records of sales activities and performance metrics, providing regular reports to the Inside Sales Manager
Enterprise User Support Specialist
Auctane
06.2021 - 02.2022
- Provided technical support to international customers by troubleshooting Auctane’s shipping applications via a ticketing system
- Analyzed monitoring systems and performance logs to proactively identify and resolve customer issues, developing effective workarounds and permanent solutions
- Maintained and updated a knowledge base and operational handbooks with accurate information
- Contributed to a positive team environment by assisting colleagues and participating in training sessions
- Demonstrated motivation to expand technical expertise by learning new systems and processes, including writing basic SQL queries and analyzing log data using tools like ELK
- Collaborated with other departments to identify and resolve technical issues within a flexible schedule
Senior Stylist – Multi-Business Line
Stitch Fix Inc.
05.2018 - 09.2021
- Provide customer support in a fast-paced remote environment, styling hundreds of clients monthly
- Communicate effectively with clients, demonstrating strong problem-solving skills
Customer Service Specialist
Yogasleep
08.2020 - 06.2021
- Assist customers via chat, phone, and email for technical and order inquiries
- Collaborate with internal teams (Engineering, Product Development, Operations, Creative & Branding, Digital) to resolve customer issues
- Investigate customer-reported issues, ensuring resolutions meet satisfaction and company metrics
Health Center Assistant
Planned Parenthood
07.2019 - 04.2020
- Conducted patient intake both in-person and over the phone, translating medical information into accessible language
- Provided counseling and education on contraception, STIs, preventative care, and general health issues
- Contributed to the establishment of a new clinic
School Program Coordinator
Lettuce (Start-Up)
08.2017 - 04.2018
- Managed relationships with local schools, districts, and non-profit partners to establish school farms
- Led departmental initiatives, drafting communications and engaging with clients through meetings
Production Manager
Infinite Harvest (Start-Up)
01.2016 - 12.2016
- Managed and mentored a team of14, fostering a positive work environment and resolving interpersonal conflicts
- Developed efficient workflows that contributed to company growth
Education
Bachelor of Arts - Philosophy & Rhetoric
University of Texas at Austin
Austin, TX01.2015
Skills
- Customer relations & Customer Service
- Booking Software and Appointment Setting
- Relationship building
- Calendar management: Calendly & GSuite
- Appointment scheduling:
- Chat & Phone Support
- Email & Marketing
- Adaptability and versatility
- Social Media & Web Design
- Marketing and promotion
- Consent Forms
Additional Employment
The Flower Studio: Floral Design Assistant & Customer Service
Austin, TX - 02/2019 - 07/2019
Whole Foods Market: Florist & Customer Service
Austin, TX - 10/2018 - 02/2019
Petals, Ink: Floral Truck & Farmer's Market Operation
Austin, TX - 03/2018 - 10/2018
Revolutions Bookkeepers: Office Manager
Austin, TX - 03/2017 - 08/2017
Austin Pets Alive: Dog Adoption Counselor
Austin, TX - 12/2016 - 03/2017
Timeline
Account Manager
Auctane
02.2022 - 08.2022
Tattoo Artist
Heart Potion Tattoo
11.2021 - Current
Enterprise User Support Specialist
Auctane
06.2021 - 02.2022
Customer Service Specialist
Yogasleep
08.2020 - 06.2021
Health Center Assistant
Planned Parenthood
07.2019 - 04.2020
Senior Stylist – Multi-Business Line
Stitch Fix Inc.
05.2018 - 09.2021
School Program Coordinator
Lettuce (Start-Up)
08.2017 - 04.2018
Production Manager
Infinite Harvest (Start-Up)
01.2016 - 12.2016
Bachelor of Arts - Philosophy & Rhetoric
University of Texas at Austin
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