Acting, Cultural Appreciation and Engagement, Community Building
Aubrey McGrath
Retail Manager
New Orleans,LA
Summary
High-performing Retail Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Specialty Sales Team Lead
Target
Jacksonville Beach, Florida
04.2022 - 11.2022
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Identified and acted on growth opportunities and development options for business.
- Monitored sales team performance and provided constructive feedback.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained, coached and mentored new sales associates for maximum performance.
Guest Service Manager
Target
Jacksonville Beach, FL
11.2021 - 04.2022
- Attended to customer needs, responding to questions, complaints and escalations.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Motivated and rewarded employees to improve engagement.
- Surveyed guests to check for areas in need of improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised and performed human resource management functions for 20 subordinates.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Closing Expert
Target
Jacksonville Beach, FL
01.2021 - 11.2021
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Retail Sales Associate
Target
Jacksonville Beach, FL
08.2020 - 03.2021
- Helped customers complete purchases, locate items and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Teacher
Drama Kids International
Jacksonville, Florida
08.2019 - 03.2020
- Directed after-school theatre mentoring program serving elementary school students.
- Planned and implemented integrated lessons to meet national standards.
- Encouraged students to perform well and learn from failure.
- Adapted teaching strategies to remain inclusive to diverse learning styles.
- Implemented effective classroom management techniques to provide safe, calm learning environment.
- Held afterschool meetings and rehearsals in preparation for shows.
- Engaged in corrective and disciplinary action when appropriate.
Fine Dining Server
The Barn Steakhouse
Evanston, IL
05.2018 - 08.2018
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Dining Room Captain
Swift & Sons Steakhouse
Chicago, IL
06.2016 - 05.2018
- Served as host for diners to drive pleasurable dining experiences.
- Followed OSHA, safety, health and sanitation guidelines.
- Coordinated dining service with other departments.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised wait staff during meal service.
Education
Bachelor of Arts - Theatre
Northwestern University
Evanston, IL 09.2011 - 06.2015
Skills
Relationship building and management
Maximizing profitability
Team leadership and coaching
Merchandising
Strong multi-tasking
Meticulously detail-oriented
Decision-making skill
Stock management
Dependable and reliable
Interests
Timeline
Specialty Sales Team Lead
Target
04.2022 - 11.2022
Guest Service Manager
Target
11.2021 - 04.2022
Closing Expert
Target
01.2021 - 11.2021
Retail Sales Associate
Target
08.2020 - 03.2021
Teacher
Drama Kids International
08.2019 - 03.2020
Fine Dining Server
The Barn Steakhouse
05.2018 - 08.2018
Dining Room Captain
Swift & Sons Steakhouse
06.2016 - 05.2018
Bachelor of Arts - Theatre
Northwestern University
09.2011 - 06.2015