Aubrey McMillan
Brumley,MO
Summary
As a Family and Child Advocate I have devoted the last four years to creating a safe place for vulnerable children and families, providing continued support, and resources. As an advocate, I provide advocacy services for families within the ten counties Kids’ Harbor serves. I am timely, flexible and eager to learn new things to better help those we serve. As an advocate, I work with a Multidisciplinary Team to better help these families through the processes. Previously, I worked as a Child Abuse and Neglect Investigator, which provided me with much knowledge of the Social Services and Judicial systems. I have a Bachelors Degree in the Art of Human Services. I am extremely passionate about Kids’ Harbor’s mission and about furthering my career.
Overview
16
16
years of professional experience
Work History
Family and Child Advocate
Kids’ Harbor Inc
Osage Beach, MO
11.2020 - Current
- Have worked with families within both Kids’ Harbor locations, providing resources, services and support in court settings, school settings and within the office.
- Met with local community resources to build relationships to better help the families served.
- Provide a comprehensive knowledge of the social services and criminal justice process.
- Supported families in crisis by connecting them with appropriate resources and services within the community.
- Collaborated with multi-disciplinary teams to create holistic support plans for at-risk youth in need of intervention or assistance.
- Coordinated with social workers, therapists, and medical professionals to address any mental health or physical health concerns affecting a child''s wellbeing.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Established trust with children by maintaining confidentiality and providing a safe space for them to express their thoughts and feelings openly.
- Ensured child safety by closely monitoring high-risk cases and collaborating with law enforcement agencies when necessary.
- Advocated for children''s best interests during court proceedings, ensuring their voices were heard and considered in decision-making processes.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Children's Service Worker (Investigator)
Missouri State
Eldon, MO
07.2019 - 11.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed rapport to create safe and trusting environment for care.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Part Time Sales Manger
OshKosh B'gosh
Osage Beach, MO
06.2015 - 07.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Line Prep
Yankee Peddler Tea Room
Osage Beach, MO
08.2012 - 08.2015
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Distributed food to wait staff quickly to provide excellent customer satisfaction.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Coordinated with Cashiers to gather and review order information for accurate order completion.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Busser, Hostess, Dishwasher
Tonka Hills Restaurant
Linn Creek , MO
08.2008 - 05.2012
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted cashiers with processing customer payments and documenting orders.
- Greeted customers and answered any questions.
- Monitored dining room inventory and replenished as necessary.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Assisted managers with quickly resolving service- and food-related issues.
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Increased machine efficiency by scraping and pre-washing dishes.
Education
Associate of Arts - Human Services
Columbia College
Osage Beach04.2019
High School Diploma -
Camdenton High School
Camdenton, MO05.2012
Skills
- Fast and efficient worker
- Patient-focused quality service
- Customer service optimization
- Customer focused-service
- High-quality customer service
- Public service
- Product and service expertise
- Food service efficiency
- Safety-minded worker
- Food service
- Tableside service
- Scheduled services
- Retail services
- Collaborative Problem-solving
- Multicultural sensitivity
- Confidentiality practices
- Child welfare
- Legal terminology
- Family dynamics
- Child development
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Community resources
- Client advocacy
- Family support
- Professionalism
- Community referrals
- Case management
- Child advocacy
Accomplishments
• Increased team productivity with morale-boosting incentives.
Timeline
Family and Child Advocate
Kids’ Harbor Inc
11.2020 - Current
Children's Service Worker (Investigator)
Missouri State
07.2019 - 11.2020
Part Time Sales Manger
OshKosh B'gosh
06.2015 - 07.2019
Line Prep
Yankee Peddler Tea Room
08.2012 - 08.2015
Busser, Hostess, Dishwasher
Tonka Hills Restaurant
08.2008 - 05.2012
Associate of Arts - Human Services
Columbia College
High School Diploma -
Camdenton High School