Aubrey Michael
Liberty,MO
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Emphasis on people skills to build positive relations for loyal, hard working staff.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Hallmark
02.2023 - Current
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Analyzed department metrics and performance and reported findings to management.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Completed bi-weekly payroll for 40 employees.
- Motivated and trained employees to maximize team productivity.
- Trained new supervisors on policies and programs used
- Trained trainers on communication and presentation skills to increase quality for new employees.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
Team Lead
Hallmark
12.2021 - 02.2023
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Worked different stations to provide optimal coverage and meet production goals.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to quality service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Panel Operator
Hallmark
02.2018 - 12.2022
- Optimized production processes through effective communication with multidisciplinary teams and coordination of activities.
- Coordinated between inventory, warehouse, stock and order processing to ensure we inventory was available to order processing to pack to get to customers.
- Monitored timeliness to ensure efficiency in distribution process.
- Implemented processes to better track opportunities of improvement to streamline between departments.
Retail Order Processor
Hallmark
11.2016 - 02.2018
- Worked with customers to pack items according to specific desires and requirements.
- Operated pallet jacks, forklifts and other equipment regularly.
- Followed orders precisely for correct items, sizes and quantities.
- Reduced order errors through meticulous attention to detail and thorough double-checking of all information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Managed high-volume order periods, successfully handling a large number of transactions without sacrificing accuracy or efficiency.
Schedule Coordinator
Absolute Comfort Technoligies
03.2014 - 12.2016
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Updated management and clients on progress of production.
- Decreased production downtime by accurately scheduling maintenance and production crews.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Maintained accurate records and handled purchase orders.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Tracked spending on jobs and processed receipts.
- Trained technicians on new software to streamline customer service and billing
Banker
First Missouri National Bank
03.2008 - 11.2012
- Balanced teller drawers and ATM cash.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Established rapport with new clients to increase satisfaction and loyalty.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Processed applications for new accounts.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Spearheaded community outreach initiatives to establish strong connections with local organizations and promote the bank''s commitment to social responsibility.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
Associate of Arts - Psychology
Maple Woods CC
Kansas City, United States12.2004
High School Diploma -
Kearney High School
Kearney, MO05.2001
Skills
- Human Resources
- Staff Development and Training
- Schedule Coordination
- Handling Complaints
- Time Management
- Leadership Development
- Cross-Functional Collaboration
- Workflow Planning
- Staff Supervision
- Warehouse Operations
- Microsoft Office
- Scheduling
- Coaching and Mentoring
- Problem-solving abilities
- Customer Service
- Data Entry
- Customer Service Management
- Scheduling Coordination
- Continuous Improvement
- New Hire Orientation
- Multitasking Abilities
- Quality Assurance
- Active Listening
- Performance Improvement
- Performance Management
- Teamwork and Collaboration
- Payroll Administration
- Office Management
- Support Services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved shorted items which led to more customers receiving their orders.
- Supervised team of 45 staff members.
Timeline
Operations Supervisor
Hallmark
02.2023 - Current
Team Lead
Hallmark
12.2021 - 02.2023
Panel Operator
Hallmark
02.2018 - 12.2022
Retail Order Processor
Hallmark
11.2016 - 02.2018
Schedule Coordinator
Absolute Comfort Technoligies
03.2014 - 12.2016
Banker
First Missouri National Bank
03.2008 - 11.2012
Associate of Arts - Psychology
Maple Woods CC
High School Diploma -
Kearney High School