Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aubrey Moore

San Francisco

Summary

Professional maintenance supervisor with extensive experience in managing janitorial staff and operations. Proven ability to streamline cleaning procedures and maintain facility standards. Known for fostering team collaboration and adapting to changing needs while ensuring consistent results. Expertise in training staff and implementing safety protocols.

Overview

18
18
years of professional experience

Work History

Janitorial / Maintenance Supervisor

DISH
08.2019 - 08.2025
  • Responsible for overseeing nine SRO building’s interior and exterior and various demolition projects.
  • Ensured building and surrounding areas are clean, safe, and functioning.
  • Managed the cleaning services and the outside landscaping of the buildings
  • Direct and supervise a team of 20 janitorial and Maintenance employees to ensure the timely delivery of janitorial maintenance, preventive maintenance, and sanitation activities.
  • Prepares and monitor weekly crew schedules to ensuring janitorial and Maintenance coverage at all nine sites
  • Develops and conducts new hire orientation and training plans; provides staff with guidance on professional development and addresses areas of performance improvement.
  • Performs performance reviews and administers disciplinary actions.
  • Ensure that quality standards and best practices are consistently met.
  • Sourcing and overseeing building projects with vendors for service like cleaning and maintenance.
  • Tracked and managed the completion of work orders at all 9 sites
  • Manage budgets for janitorial, maintenance, repairs, and other site projects at each site.
  • Conduct monthly facilities meetings with property managers.

General Manager

DISH
07.2018 - 07.2019
  • Managed property management staff provided leadership and problem-solving support to desk clerks, janitor, assistant manager, and other staff. Hired, trained, and supervised all property management staff assigned to the property.
  • Facilitated property management staff meetings and attends Clinical, Operations, and other collaborative meetings. Co-facilitated monthly site Operations Meeting.
  • Collected rents and other monies; completes weekly secure deposits of all monies collected to the DISH Central Office. As well as monitored site budget and cost containment. Performed recertification for tenants.
  • Prepared and delivered notices to residents as needed, including notice of repairs and other events impacting tenants, lease violation and eviction processes.
  • Assessed delinquent accounts and receivables to plan collection actions.
  • Troubleshoot unanticipated expenditures with the Director. Prioritizes site enhancements with a focus on improving the tenant experience of the property and overseeing site budget and cost containment.

Support Service Manager

Tenderloin Housing Clinic
07.2017 - 07.2018
  • Responsible for the overall supervision of 9 case managers as they provide effective services to formerly homeless adults.
  • Hired and trained case managers as needed.
  • Empowered case managers through support and skill development to provide quality services to a high-needs clientele.
  • Participated in the leadership activities of the department’s management team and played a board leadership role for the department.
  • Trained and guided case managers in approaches to work with hard to engage clients.
  • Worked with the department leadership to develop systems and procedures that improve the operations and services of the department, that foster program development, and that support the achievement of the department.

Supportive Housing Manager

Tenderloin Housing Clinic
08.2014 - 07.2017
  • Managed and oversaw an 85-unit SRO residential hotel under a Supportive Housing Model.
  • Accurately completed all administrative duties to ensure efficient and supportive processes in tenant screening, lease signing, rent collection, rent increases, proper maintenance of units, behavior management and evictions.
  • Supervised, coached and mentored staff for professional development and to promote a team environment.
  • Conducted meetings and training to ensure staff were aware of safety rules and policies to ensure the safety of staff and tenants.
  • Built and maintained excellent working relationships with coworkers, community neighbors, and tenants.
  • Organized, supported, and promoted community events and tenant well-being programs.

Shelter Supervisor

Episcopal Community Service
09.2007 - 06.2014
  • Responsible for the oversight of a 24-hour homeless shelter of 334 beds, as well as a team of eight service coordinators to ensure the safety of the shelter.
  • Facilitated client transitions into and out of the facility and conducted client orientation on shelter operations.
  • Created and implemented Reservation Tracking System to ensure Vacancy Report accuracy and improve residents’ experience.
  • Utilized Harm Reduction models when working with individuals with prominent substance abuse/mental health disorders.
  • Monitored front-desk operations and provided impeccable customer service.
  • Rapidly mastered various computer systems to ensure accuracy in reporting to Human Service Agency.

Education

GED -

Alameda Adult School
Alameda, CA
06-1993

Skills

  • Cleaning expertise
  • Restroom maintenance
  • Pressure washing
  • Team management
  • Chemical handling
  • Task delegation
  • Janitorial process improvement
  • Supervisory experience

Timeline

Janitorial / Maintenance Supervisor

DISH
08.2019 - 08.2025

General Manager

DISH
07.2018 - 07.2019

Support Service Manager

Tenderloin Housing Clinic
07.2017 - 07.2018

Supportive Housing Manager

Tenderloin Housing Clinic
08.2014 - 07.2017

Shelter Supervisor

Episcopal Community Service
09.2007 - 06.2014

GED -

Alameda Adult School

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