Aubrey Morris
Kingsland,GA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Urgent Care Of Coastal Georgia
Saint Marys, GA
08.2022 - 06.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Printed prescription requests and queries in compliance with practice protocol.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
Customer Service Representative
Blush Boutique
Kingsland, GA
05.2022 - 08.2022
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Greeted customers entering store and offered assistance with requirements.
- Organized shelves to remove slow moving items and add new merchandise.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Remained calm and composed in tense situations involving angry or upset customers.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Barista
Ellianos Coffee
Saint Mary's, Ga
08.2021 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma -
Camden County High School
Kingsland, GA05.2023
Skills
- Medical Terminology
- Equipment Troubleshooting and Maintenance
- Reminder Calls
- Typing and Filing
- Paperwork Coordination
- Call Transfers
- HIPAA Guidelines
- Patient Referral
- Records Maintenance
- Appointment Scheduling
- Medical Records Management
- Insurance Verification
- CPR Certified
- Petty Cash Management
- Co-Payment Collection
- Front Desk Operations
Timeline
Medical Receptionist
Urgent Care Of Coastal Georgia
08.2022 - 06.2023
Customer Service Representative
Blush Boutique
05.2022 - 08.2022
Barista
Ellianos Coffee
08.2021 - 07.2022
High School Diploma -
Camden County High School
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