Aubrey Moss
Saint Cloud,MN
Summary
Experienced store manager with a proven track record of success across various positions within the brand, from seasonal associate to store manager. Demonstrated ability to effectively lead and motivate teams, resulting in increased sales and customer satisfaction. Skilled in optimizing operational efficiency, implementing effective merchandising strategies, and driving revenue growth. Committed to delivering exceptional customer service and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Store Manager
Victoria's Secret
11.2018 - Current
- The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling
- In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards
- The Store Manager drives consistency in performance and execution through business insights and actions to deliver results
- It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations
- They also own or oversee the weekly schedules of leaders and associates
- Leading and demonstrating company values within the store
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling
- Conducting associate observations and associate coaching
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer
- Linking results to behaviors and actions to drive top-line sales
- Independently managing labor hours within the store to drive top line sales and profit
- Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand
- Demonstrating and leading company policy and procedures
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing
Crew Trainer
Mcdonalds
07.2016 - 12.2018
EVS Supervisor
Crothall Healthcare
12.2017 - 11.2018
- Provides quality service to customers by providing one-on-one attention to detail
- Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees
- Resolves internal/external guest complaints to ensure guest satisfaction
- Coordinates assigned staff breaks
- Prepares and distributes assignment sheets to staff and reviews priorities
- Communicates additions or changes to the assignment sheets as they arise throughout the shift
- Assigns designated keys, radios and beepers to assigned staff
- Maintains accurate record of such assignments and ensures security of keys
- Inspects areas to confirm cleaning standards have been met
- Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems
- Instructs designated personnel to correct deficiencies
- Assists staff to ensure highest standards of cleanliness and service
- Conducts staff training as assigned
- Contributes to the team; exhibits professionalism with customers, fellow employees and others
Education
Associates Degree -
St. Cloud Technical and Community College
10.2024
High school diploma -
Sartell High School
06.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Team leadership and coaching
- Store Merchandising
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Recruiting and Hiring
- Operations Management
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Store displays
- Sales Coaching
- Loss Prevention Procedures
- Bank and Safe Deposits
- Loss Prevention
- Payroll Management
- Product Merchandising
Timeline
Store Manager
Victoria's Secret
11.2018 - Current
EVS Supervisor
Crothall Healthcare
12.2017 - 11.2018
Crew Trainer
Mcdonalds
07.2016 - 12.2018
Associates Degree -
St. Cloud Technical and Community College
High school diploma -
Sartell High School