Aubrey Ortega
Bountiful
Summary
Creative professional with a proven track record in small business operations and customer service excellence at various online and in-person retail stores. Skilled in marketing tactics, I successfully implemented campaigns that enhanced customer engagement and drove sales growth. Adept at fostering relationships, I ensure exceptional service with effective communication. Talented business owner with excellent marketing and customer service skills. Highly effective and comfortable working with people at all levels in organization, delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions, and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships. Experience in writing, excellent typing skills, proficient with all social media platforms and modern marketing techniques.
Overview
17
17
years of professional experience
Work History
Etsy Shop Owner
Self Employed
03.2016 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Implemented marketing campaigns to increase customer engagement and sales.
Customer Service Sales Representative
Joann Fabrics
01.2017 - 07.2017
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service Representative
Marriott International, Inc.
03.2014 - 11.2014
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
Retail Sales Associate Cashier
Ross Dress for Less
01.2011 - 03.2014
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Retail Sales Associate
Payless Shoe Source
11.2007 - 02.2009
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Salt Lake Community College
Salt Lake City, Utah03-2010
Skills
- Marketing tactics
- Social media control
- Negotiation
- Competitive analysis
- Design coordination
- Supply chain optimization
- Service quality assurance
- Small business operations
- Verbal and written communication
Affiliations
- Guest writer: Stigma Fighters blog and book
Timeline
Customer Service Sales Representative
Joann Fabrics
01.2017 - 07.2017
Etsy Shop Owner
Self Employed
03.2016 - Current
Customer Service Representative
Marriott International, Inc.
03.2014 - 11.2014
Retail Sales Associate Cashier
Ross Dress for Less
01.2011 - 03.2014
Retail Sales Associate
Payless Shoe Source
11.2007 - 02.2009
High School Diploma -
Salt Lake Community College
Similar Profiles
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Jacqueline BettersJacqueline Betters
Babysitting and Child Care at Self EmployedBabysitting and Child Care at Self Employed
Drew HIldrethDrew HIldreth
Quick Lube Technician at BJ's Tire ProsQuick Lube Technician at BJ's Tire Pros