Aubrey Osborn
Lubbock,TX
Summary
Experienced and patient representative with a proven track record in case management and service coordination. Skilled at effectively addressing complaints, inquiries, and service questions to ensure patients' access needs are met and care-related issues are resolved promptly. Proficient in navigating policies, procedures, and standards to deliver high-quality service. Motivated professional eager to tackle new challenges, showcasing strong work ethic, adaptability, and outstanding interpersonal abilities. Capable of working autonomously and swiftly acquiring new skills to excel in any role.
Overview
4
4
years of professional experience
Work History
Finance Assistant
Pollard Friendly Ford
Lubbock, TX
01.2025 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Health Unit Coordinator
UMC Hospital
Lubbock, TX
12.2023 - 11.2024
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with scheduling appointments for patients and doctors.
- Prepared new patient files by entering demographic information into a computer system.
- Greeted visitors and directed them to the proper area of the office.
- Maintained inventory of medical supplies and equipment in health unit.
- Provided administrative support to nursing staff as needed.
Customer Service Representative
Wells Fargo
Lubbock, TX
04.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Head Cashier
The Home Depot
Lubbock, TX
04.2021 - 04.2023
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
Education
Some College (No Degree) -
South Plains College
Levelland, TXHigh School Diploma -
Coronado High School
Lubbock, TX05-2022
Skills
- Paperwork Processing
- Critical Thinking Abilities
- Process Improvement Strategies
- Patient Registration
- Patient Education
- Employee Work Scheduling
- Decision-Making
- Critical Thinking
- Health Information Systems
- Relationship Building
- Process Improvements
- Multidisciplinary Team Collaboration
Timeline
Finance Assistant
Pollard Friendly Ford
01.2025 - Current
Health Unit Coordinator
UMC Hospital
12.2023 - 11.2024
Customer Service Representative
Wells Fargo
04.2023 - 11.2023
Head Cashier
The Home Depot
04.2021 - 04.2023
Some College (No Degree) -
South Plains College
High School Diploma -
Coronado High School