Aubrey Peters
Jupiter,FL
Summary
Driven Hospitality Student with years of success in guaranteeing customer satisfaction through personable attendance to guests' needs and passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Tiki Taxi and Cruises
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Froggers Grill and Bar
07.2022 - 04.2024
- Maintains dining ambiance with an enthusiastic attitude
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Papi Chulo Tacos
12.2019 - 06.2020
- Served guests efficiently, handling busy times with ease, professionalism, and smiles
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
12.2026
Skills
- Customer service
- Hospitality service expertise
- Communication skills
- Time management
- Conflict management
- Service prioritization
- Suggestive Selling
- Item promotion
- Guest Engagement
Certification
ServSafe, 12/01/23, 12/01/29
Timeline
Bartender
Tiki Taxi and Cruises
04.2024 - Current
Server
Froggers Grill and Bar
07.2022 - 04.2024
Server
Papi Chulo Tacos
12.2019 - 06.2020
Bachelor of Science - Hospitality Management
University of Central Florida