Aubrey Pickrell
Denver,CO
Summary
Dynamic professional with extensive experience at N2 Physical Therapy, excelling in communication and problem-solving. Proven ability to enhance patient satisfaction through effective schedule management and empathetic service. Recognized for training staff and implementing innovative solutions that improved office efficiency and team performance. Proficient in office management and adept at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Receptionist
N2 Physical Therapy
Denver, Colorado
04.2022 - Current
- Created and maintained front office staff shift schedules for all 3 Colorado office locations.
• Responsible for onboarding new patients, providing education and support through the intake process and coordination of care.
• Processed patient insurance verification and resolved billing issues.
• Utilized strong communication and multi-tasking skills to handle patient communications through phone, email, and chat.
• Built and verified patient charts, along with completing updates as needed.
• Created internal processes for front office staff to increase workflow efficiency.
• Routinely traveled to multiple office locations to provide training to front office staff.
• Identified patient needs and proposed complementary services, consistently increasing clinic revenue through targeted upselling initiatives.
Internship RBT
Instructional ABA Consultants
Castle Rock, Colorado
02.2025 - 05.2025
- Implemented behavior intervention plans tailored to diverse client needs.
- Utilized ABA techniques to enhance skill acquisition and promote independence.
- Engaged clients through structured activities, improving overall learning outcomes.
- Provided one-on-one interventions for clients with autism spectrum disorder per individualized behavior plans.
- Collaborated with supervisors to assess client progress on a regular basis.
- Documented session notes and behavioral data with accuracy and timeliness.
- Maintained a safe and supportive environment conducive to learning.
- Communicated effectively with families regarding children's therapy progress.
Office Coordinator
Fit Physical Therapy
Littleton, Colorado
02.2019 - 12.2021
- Assisted in coordinating meetings to enhance company operations.
- Supported efforts related to insurance and billing matters.
- Facilitated a positive experience for patients, ensuring they felt valued and understood.
- Assisted in managing schedules for seven clinics.
- Managed all incoming patient interactions.
- Fostered a supportive team environment.
- Gained experience in computer applications and proficiency in typing, along with the ability to multitask effectively.
Waitress
Texas Roadhouse
Amarillo, Texas
05.2018 - 12.2018
- Took orders accurately and efficiently.
- Served customers in a fast-paced restaurant environment.
- Provided excellent customer service and resolved any issues promptly.
- Assisted in setting up and closing down the restaurant.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Metropolitan State University of Denver
Denver, Colorado05.2025
Skills
- Communication
- Empathy
- Typing
- Problem solving
- Multi-Tasking
- Open-mindedness
- Customer service
- Communication skills
- Schedule management
- Behavior intervention
- Phone etiquette
- Office management
Volunteer Experience
Heartland Mental Health
Assisted in coordinating meetings to enhance company operations. Supported efforts related to insurance and billing matters. Facilitated a positive experience for patients, ensuring they felt valued and understood. Assisted in managing schedules for seven clinics. Managed all incoming patient interactions. Fostered a supportive team environment. Gained experience in computer applications and proficiency in typing, along with the ability to multitask effectively.
Certification
CPR/AED/First-Aid issued: 3/17/2025
Timeline
Internship RBT
Instructional ABA Consultants
02.2025 - 05.2025
Lead Receptionist
N2 Physical Therapy
04.2022 - Current
Office Coordinator
Fit Physical Therapy
02.2019 - 12.2021
Waitress
Texas Roadhouse
05.2018 - 12.2018
BACHELOR OF SCIENCE - PSYCHOLOGY
Metropolitan State University of Denver
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