Aubrey Pyles
Magnolia,Tx
Summary
Experienced with veterinary office procedures and client care. Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management. Eager to Learn new skills as well as grow and perfect current ones.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Vetco Total Care
01.2025 - 04.2025
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Answered phone calls and messages for 1-2 physicians in a veterinary medical facility, scheduling appointments, and handling patient inquiries.
Veterinary Assistant
Shadybrook Animal Hospital
04.2024 - 10.2024
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
Veterinary Assistant
Paws To Claws Veterinary Care
11.2022 - 11.2023
- Ensured that cages were kept clean at all times.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Cleaned and sterilized exam rooms between appointments.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Attended regular continuing education courses related to veterinary medicine.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and parameters as necessary.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Ordered medication refills when needed.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Prepared laboratory slides for microscopic examinations.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Veterinary Receptionist and Assistant
Harmony Pet Clinic
04.2022 - 10.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled referrals and scheduled appointment with specialty clinics.
- Handled and filled prescription requests
- Was in training to administer vaccines
Delivery Driver
Dominoes Pizza
11.2021 - 04.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Processed payments by accepting cash, checks and credit card payments.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Navigated routes with relevant map programs and GPS systems.
- Submitted receipts and money received from deliveries at end of each shift.
Key Holder
Dollar General
01.2020 - 11.2021
- Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
- Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
- Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
- Compiled weekly monetary reports and records for store managers.
- Partnered with store leadership team to learn and understand all management processes and reports.
- Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Pet Care Specialist
PetSmart
08.2018 - 01.2020
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Administered treatments to sick or injured animals and consulted veterinarians to handle more complex issues.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Collected and documented animal information such as weight, size, physical condition and food intake.
Cashier
Chick-Fil-A Inc.
06.2017 - 08.2018
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Resolved issues regarding customer complaints and escalated worsening concerns to Team Leaders for remediation.
- Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Trained new employees in cashiering procedures, offering assistance in resolving quality assurance issues.
- Smoothly processed incoming orders, handling hundreds of transactions per day with exceptional accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Served needs of as many as 100 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Education
High School Diploma -
ALPHA Academy
Magnolia, TX06.2019
Skills
- Detail-oriented
- Patient and reliable
- Gentle and caring
- Adaptable and flexible
- Customer assistance
- Customer greeting
- Product recommendations
- Cash register operation
- Telephone etiquette
- Teamwork and collaboration
- Medical recordkeeping
- Veterinary medical records software
Timeline
Veterinary Receptionist
Vetco Total Care
01.2025 - 04.2025
Veterinary Assistant
Shadybrook Animal Hospital
04.2024 - 10.2024
Veterinary Assistant
Paws To Claws Veterinary Care
11.2022 - 11.2023
Veterinary Receptionist and Assistant
Harmony Pet Clinic
04.2022 - 10.2022
Delivery Driver
Dominoes Pizza
11.2021 - 04.2022
Key Holder
Dollar General
01.2020 - 11.2021
Pet Care Specialist
PetSmart
08.2018 - 01.2020
Cashier
Chick-Fil-A Inc.
06.2017 - 08.2018
High School Diploma -
ALPHA Academy
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