Aubrey Ruhle
McCleary,WA
Summary
Driven by a results-focused approach, I significantly expanded market share at Bonaventure Senior Living through innovative marketing strategies and strong client relationships. My expertise in crisis management and ability to maintain professionalism under pressure have been pivotal in enhancing customer satisfaction and operational efficiency.
Overview
1
1
Certification
Work History
Recovery Specialist Counselor
Telecare Corporation
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
Customer Service Representative
Cheema Market
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Director of Sales and Marketing
Bonaventure Senior Living
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
- Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Facilitated regular communication between Sales and Marketing teams to ensure seamless collaboration on campaigns and client outreach efforts.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Managed sales promotions and marketing strategies on major social media sites.
- Conducted market research to identify potential areas of growth for future product development initiatives.
- Evaluated customer feedback and market data to refine product offerings, enabling a more tailored approach to client needs.
- Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
- Built relationships with customers and community to establish long-term business growth.
Territory Manager
Norco
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Community Relations Manager
Sequoia
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
Regional Manager
Sound Oxygen Service
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
Education
Graduate - General
Omak High School
Omak, WASkills
- Documentation
- Client Relationship Building
- Collection Techniques
- Body language
- Crisis Management
- Case Management
- Certified Recovery Specialist
- Community Resources
- Certified in CPR/AED
- Goal Setting
- Crisis Response
- Certified Substance Abuse Counselor
- Certified Recovery Specialist (CRS)
- Nonviolent Crisis Intervention
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Clinical Documentation
- Nonviolent Crisis Intervention (NVCI)
- Client Counseling
- Individual Therapy
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Documentation
- Documentation
- Effective Communication
- Decision-Making
- Relationship Building
- Mental health counseling
- Self Motivation
- Behavior Management
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Professionalism
- Alcohol and Drug Counselor
Certification
Certified in crisis prevention, CPR/first aid, WA food handlers
Timeline
Recovery Specialist Counselor
Telecare Corporation
Customer Service Representative
Cheema Market
Director of Sales and Marketing
Bonaventure Senior Living
Territory Manager
Norco
Community Relations Manager
Sequoia
Regional Manager
Sound Oxygen Service
Graduate - General
Omak High School