Aubrey Sauter
Albuquerque,NM
Summary
Experienced in customer interaction management and prompt problem-solving. Utilizes strong communication and problem-solving skills to effectively address customer concerns, foster positive relationships, and maintain high service standards.
Overview
6
6
years of professional experience
Work History
Caregiver
Ambercare
06.2020 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
Server
Ihop
03.2019 - 05.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Ihop
11.2017 - 05.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
Call Center Representative
Safelite Call Center
02.2019 - 04.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Call Center Representative
S & P data
01.2019 - 03.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
GED -
CNM
03.2016
Skills
- Handling Money
- Customer service
- Working in fast paced environment
- Standing for long periods of time
- Type up to 30 WPM
- Can sit for long periods of time
- Stay focused
- Multi-tasking
- Answering phones
- Helping solve problems
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Customer support
- Data entry
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Call center operations
- Answering questions
- Complaint resolution
- Appointment scheduling
- Payment processing
- Gathering information
- Inbound phone call management
- Technical support
- Cash handling
- Delivery tracking
- Sales closing
- [30] WPM
- Credit adjustments
- Professional phone voice
- Providing customer support
- Remote office availability
Timeline
Caregiver
Ambercare
06.2020 - 11.2023
Server
Ihop
03.2019 - 05.2020
Call Center Representative
Safelite Call Center
02.2019 - 04.2019
Call Center Representative
S & P data
01.2019 - 03.2019
Server
Ihop
11.2017 - 05.2019
GED -
CNM
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