Aubrey Seeley
Rehoboth Beach,DE
Summary
Has had great success as Director of Food and Beverage with a winning attitude and desire to deliver an exceptional experience. Looking to use practicing gained to work in a new environment where member experience is everything.
Overview
6
6
years of professional experience
Work History
Food and Beverage Director
Kings Creek Country Club
Rehoboth Beach, DE
02.2022 - Current
- Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
- Supervised employees' performance ensuring they adhere to established policies and procedures while providing excellent customer service.
- Managed guest complaints in a professional manner by resolving issues quickly and efficiently.
- Provided guidance and mentorship for junior team members helping them reach their full potential within the organization.
- Reviewed invoices from vendors and submitted payment requests in a timely manner.
- Coordinated catering services for corporate events or private parties according to client specifications.
- Assisted in developing budgets for upcoming projects and tracked actual spending against those plans.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Director of Food and Beverage
Club Corp
Avondale, PA
09.2020 - 02.2022
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
- Reconciled daily transactions, balanced cash registers, and maintained daily logs of server tip reports.
- Scheduled for and managed a staff of over 30 employees in peak seasons.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality and efficiency.
- On multiple occasions, I simultaneously managed normal restaurant operations, along with private event functions.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
Restaurant Manager
Club Corp
Avondale, PA
06.2018 - 09.2020
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Updated computer systems with new pricing and daily food specials.
- Performed opening and closing procedures each day.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Education
Bachelor of Science - Organizational And Community Leadership
University of Delaware
Newark, DE08.2018
High School Diploma -
Indian River High School
Dagsboro, DE06.2013
Skills
- Staff leadership
- Menu development
- Training
- Customer service
- Friendly, positive attitude
- Multitasking
- Flexible
- First Aid/CPR
- Troubleshooting
- Collaboration
Awards
- Awarded the "Rising Star Award" in July of 2020. The Rising Star award recognizes Employee Partners who have been with his or her property for less than 18 months or are less than 18 months in a new role. Rising Stars are Employee Partners who, despite their brief tenure, have already demonstrated a passion for Building Relationships and Enriching Lives of his or her fellow Employee Partners, Members, and/or Guests.
- Employee of the Month-July 2019
Timeline
Food and Beverage Director
Kings Creek Country Club
02.2022 - Current
Director of Food and Beverage
Club Corp
09.2020 - 02.2022
Restaurant Manager
Club Corp
06.2018 - 09.2020
Bachelor of Science - Organizational And Community Leadership
University of Delaware
High School Diploma -
Indian River High School
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