Aubrey Sims
Statham,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist, OMNI
CHICOS FAS
Fort Meyers, Fl
05.2022 - Current
- Assured with customers via phone, chat, and email, places customers orders via phone, committed to one contact resolution with customers handled multiple chats at once providing amazing service for each customer gave customers knowledge on most up to date products
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Determined accurate prices for merchandise customer services, consistently searching for deals and best prices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Updated SalesForce system with order specifics and customer details, preferences and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Set up and activated customer accounts.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Strengthened customer retention by offering discount options.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Performed data entry of customer orders into the company's order management system.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Salesperson/Server
Waffle House Restaurant
Statham, GA
10.2012 - 09.2022
- I have come to grow and expand my poeple skills
- I adore working where I can help people and interact with ehm while making them smile and keep wanting to come back and visit
- I take pride in working with and helping others and there is nothing I would love to do more
- I have built the trust of my managers and many fellow employees to where I am able to run my store when needed and everyone knows that I will not leave until everything has been completed
- I ha E personally self ran the unit/store I have worked in several times
- I am very honest and trustworthy worthy and take a lot of pride in my work.
- My rolls included, taking customers orders and providing fast and ecient service, taking payments in cash and card form
- Keeping the store clean and sanitized
- Making customers a too priority and their needs as well.
- Monitored inventory levels and placed orders as needed.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Posed as models for advertising, artistic creation and display of goods.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed and implemented strategies to meet sales quotas.
- Created presentations that showcased company's capabilities and offerings.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Advised customers on the latest product features and benefits.
- Collaborated with team members to develop effective sales plans.
- Adhered to company initiatives and achieved established goals.
- Listened to customer needs to identify and recommend best products and services.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Fostered relationships with customers to expand customer base and retain business.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Recruited, hired and trained new hires to optimize profitability.
Education
High School Diploma -
Jcchs
Jefferson, GA05-2012
Skills
- Customer Order Management
- Complaint Resolution
- Account Management
- Customer Retention
- Customer Relationship Management
- Customer Service
- Good Communication Skills
- CRM Software
- Telephone Etiquette
- Call Centers
- De-Escalation Techniques
- Problem Resolution
- Complaint Handling
- Customer Relations
Timeline
Customer Service Specialist, OMNI
CHICOS FAS
05.2022 - Current
Salesperson/Server
Waffle House Restaurant
10.2012 - 09.2022
High School Diploma -
Jcchs