Aubrey Stokes
Port Saint Lucie,FL
Summary
Energetically driven and detail-oriented, I leveraged organization and conflict resolution skills at Torrid to enhance store operations and customer satisfaction. Expert in POS system operation and team leadership, I significantly contributed to streamlining inventory control and boosting sales. My proactive approach and product knowledge expertise consistently resulted in positive customer feedback and operational excellence.
Overview
2
2
years of professional experience
Work History
Togo Specialist
Outback Steakhouse
Stuart, FL
05.2024 - Current
- Performed opening duties including setting up workstations with required supplies and equipment.
- Filled and served various beverages for customers.
- Received payments, returned accurate change and closed checks in POS system.
- Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
- Directed patrons to restrooms and other amenities within facility.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Monitored food temperatures to ensure safety and quality standards were met.
- Greeted customers in a friendly manner and took orders for to-go items.
- Assisted other team members in completing tasks when needed.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Maintained safe food handling practices to prevent germ spread.
- Rotated inventory to reduce waste and optimize freshness.
- Refilled condiments, napkins and server workstations.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Made meals in accordance with company standards and requirements.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
Cleaning Technician
One Organized Mom
Jupiter, FL
11.2023 - 04.2024
- Vacuumed carpets in offices, hallways and other areas as needed.
- Followed safety processes for all manual and electric cleaning equipment.
- Maintained a clean and safe working environment for staff members.
- Cleaned and sanitized all bathrooms, including toilets, mirrors, sinks, and floors.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Inspected equipment to ensure proper functioning.
- Serviced, cleaned and restocked restrooms.
- Collected trash from floors within hallways, bathrooms and work areas.
- Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Completed routine maintenance checks, notifying management of needed repairs.
- Sanitized frequented areas and equipment using approved supplies.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Swept and mopped all hard-surface floors in the facility.
- Responded quickly to spills or messes to prevent staining or damage to flooring or furnishings.
- Dusted furniture, machines or equipment.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Followed company uniform, performance and security policies with every job.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Store Associate
Torrid
Port Saint Lucie, FL
12.2022 - 10.2023
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Verified accuracy of promotional signs within store environment.
- Bagged or packaged purchases and wrapped gifts.
- Answered customer inquiries regarding product features, pricing, and availability.
- Monitored employee performance to ensure adherence to company standards.
- Described merchandise and explained use, operation and care.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Resolved customer complaints promptly with professionalism and courtesy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Provided cash register operations and handled customer payments.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized store displays to ensure maximum visibility of products.
- Greeted customers to determine wants or needs.
- Answered incoming calls regarding product inquiries or orders.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed daily opening and closing procedures for store operation.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
Education
Associate of Science - Criminal Justice
Indian River State College
Ft. Pierce, FL05-2026
High School Diploma -
Treasure Coast Highschool
Port Saint Lucie, FL05-2024
Skills
- Organization
- Conflict resolution
- POS system operation
- Team leadership
- Inventory control
- Basic math skills application
- Team collaboration
- Cash handling accuracy
- Product display
- Product knowledge expertise
- Returns and exchanges handling
Affiliations
- I go to the gym everyday either in the morning or night
- I am taking four classes currently, two in person and two online
- When I am not at work, I'm studying or doing homework
Accomplishments
- I have received a lot of recognition at my current job for being able to multi-task and how well I handle stressful situations. I think a good example of that is I became a certified trainer at my current job after only being there for three months.
References
References available upon request.
Timeline
Togo Specialist
Outback Steakhouse
05.2024 - Current
Cleaning Technician
One Organized Mom
11.2023 - 04.2024
Store Associate
Torrid
12.2022 - 10.2023
Associate of Science - Criminal Justice
Indian River State College
High School Diploma -
Treasure Coast Highschool