Aubrey Thompson, COA
Wellsville,PA
Summary
Certified Ophthalmic Assistant with 18 years of experience supporting care excellence in busy ophthalmology clinics. Works with physicians and nurses in diagnostic tests, evaluating patients suffering from diverse ailments. Expert in pupil measurement, confrontational visual field testing and ocular motility testing, contributing to patient care and wellness. Currently enrolled at Penn State as a part time student to obtain a degree in Biobehavioral Health.
Overview
20
20
years of professional experience
Work History
Certified Ophthalmic Assistant, Office Manager
Premier Eye Care Group
10.2008 - Current
- Enhance team productivity by training team members, delegating tasks effectively and overseeing daily workflow.
- Maintain a clean and organized workspace, ensuring compliance with infection control standards.
- Educate patients and relations on ocular health and safety, promoting good eye care.
- Safeguard patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Measure intraocular pressure using Goldman and Tonopen tonometry process.
- Apply eye medications and drops to dilate pupils in preparation for examinations.
- Triage phone calls from patients and outside contacts and handled in order of importance.
- Use Lensometer to measure and record lens power of existing prescriptive spectacles.
- Record patient history to help ophthalmologists determine diagnoses and treatment plans.
- Conduct various diagnostic tests including Tonometry, Goldman Visual Field Testing, Optical Coherence Tomography, Corneal Topography, Fundus Photography, Pachymetry, Manual and Automated Refractions, IOL Masters and operated Excimer laser for PRK and LASIK.
- Clean and Sterilize ophthalmic and surgical instruments.
Ophthalmic Assistant
Pennsylvania Retina Specialists PC
08.2006 - 10.2008
- Administered eye medications for dilation and treatment.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Supported ophthalmologists during many office procedures by preparing patients, sterilizing instruments, and passing required tools efficiently.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, optical coherence tomography scans and fundus photography with fluorescein angiography.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
Customer Service Representative
Delta Dental
09.2004 - 07.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Cedar Cliff High School
Camp Hill, PA07.2004
Skills
Ophthalmic Scribe
Technician Training
Prescription Verification
Patient Scheduling
Medical History Taking
Visual acuity testing
Corneal Topography
Fundus Photography
Optical Coherence Tomography
Ocular motility assessment
Tonometry Proficiency
Pupil Evaluation
Manual and automated refractions
Surgical Assisting
Timeline
Certified Ophthalmic Assistant, Office Manager
Premier Eye Care Group
10.2008 - Current
Ophthalmic Assistant
Pennsylvania Retina Specialists PC
08.2006 - 10.2008
Customer Service Representative
Delta Dental
09.2004 - 07.2006
High School Diploma -
Cedar Cliff High School
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