Cliffton Turner
Clinton,MS
Summary
Proven track record in enhancing customer loyalty and streamlining service solutions at Memphis Communications Corporation, demonstrating exceptional problem-solving and active listening skills. Leveraged technical support expertise and conflict resolution abilities to boost customer satisfaction significantly. Achieved a notable increase in repeat business by prioritizing client relations and quality control.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Memphis Communications Corporation
10.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Teacher/Group Fitness Instructor
Turners TaeKwonDo, LLC
11.2002 - 04.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Customer Service Representative
Pitney Bowes, Inc
05.2012 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Nursing
Hinds Community College
Raymond, MS07.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Client Relations
- Technical Support
- Quality Control
- Product Sales
- Product and service solutions
- Office equipment proficiency
Certification
- CPT - Certified Personal Trainer
- Certified Martial Arts Instructor, TaeKwonDo America - 2000-Present
- 5th Degree BlackBelt, TaeKwonDo America - 09/2018
Timeline
Customer Service Representative
Memphis Communications Corporation
10.2016 - Current
Customer Service Representative
Pitney Bowes, Inc
05.2012 - 10.2016
Teacher/Group Fitness Instructor
Turners TaeKwonDo, LLC
11.2002 - 04.2020
Associate of Arts - Nursing
Hinds Community College
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