Aubrey Vokes
Colorado Springs,CO
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Crossroads Turning Points
Colorado Springs, CO
11.2023 - Current
- Provided crisis intervention services when needed to prevent potential harm or danger due to substance use issues.
- Assisted management with designing and implementing program of individual and group therapy sessions.
- Influenced patients' behavior with interaction, counseling or instruction.
- Supervised medication administration among patients at the facility.
- Encouraged clients to participate in recreational activities that promote sobriety and physical health.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
Task Manager
Voice With a Smile
Colorado Springs, CO
06.2023 - Current
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Assisted with training new employees on the company's task management system.
- Monitored performance of assigned tasks in order to identify potential issues or delays.
- Collaborated with other departments within the organization to ensure their needs were met by the task management system.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
Unit Secretary
Penrose Hospital
Colorado Springs, CO
02.2022 - 09.2023
- Assisted with training new employees who are assigned to work in the ER Unit.
- Ensured that all relevant forms were completed accurately before discharge of a patient from the ER unit.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Facilitated communication between nurses and doctors within the ER unit.
- Provided administrative support to the nursing staff in a busy ER unit.
- Managed incoming requests for medical records from other departments or outside agencies.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Arranged hospital admissions for patients as required.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
ER Unit Secretary
HCA JFK Medical Center
West Palm Beach , FL
08.2019 - 02.2022
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Assisted with training new employees who are assigned to work in the ER Unit.
- Admitted patients through ER and followed up with doctor orders as directed.
- Worked in a high functioning work environment as a level 2 trauma hospital.
- Called doctor consults through Meditech and documented in a timely manner.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Skilled in EPIC programming and adapts to any program changes through downtime in a busy ER.
- Document times for physicians of when document calls for consults took place.
- Arrange transfers from closest ER in a timely manner and in highly stressful situation's.
Call Center Representative
Marvel Marketing
West Palm Beach, FL
02.2018 - 08.2019
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated customer accounts, addresses and contact information within call management databases.
- Attended regular training sessions on updates and changes within the industry or organization.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Bachelor of Science - Bachelor's in Business
Palm Beach State College
Lake Worth, FL03-2026
Skills
- Multi-Line Phone Systems
- Charting and Clinical Documentation
- Multi-Line Phone Operations
- Patient Scheduling
- Appointment Scheduling
- Performance Management
- Business Administration
- Marketing
- Staff Development
- Financial Management
- Contract Management
- Verbal and Written Communication
Certification
- CPR Certification
Timeline
Intake Coordinator
Crossroads Turning Points
11.2023 - Current
Task Manager
Voice With a Smile
06.2023 - Current
Unit Secretary
Penrose Hospital
02.2022 - 09.2023
ER Unit Secretary
HCA JFK Medical Center
08.2019 - 02.2022
Call Center Representative
Marvel Marketing
02.2018 - 08.2019
Bachelor of Science - Bachelor's in Business
Palm Beach State College
- CPR Certification
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