Aubrey Wallace
Erie,CO
Summary
Encouraging manager and analytical problem-solver, offering history of success coordinating and monitoring operations across various departments. Effective leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's
11.2022 - 10.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Managed and motivated employees to be productive and engaged in work.
Host
Red Robin
02.2023 - 07.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Member
Wendy's
11.2021 - 10.2022
- Improved customer satisfaction by providing friendly and efficient service at the register inside as well as through drive-thru.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Crew Trainer
Subway
01.2020 - 10.2021
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Identified skill gaps within the team and designed targeted training sessions to address them.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Tailored instructional methods according to individual learning styles, maximizing comprehension and retention rates among trainees.
- Set positive example for team members by providing high-quality, efficient service.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
Education
No Degree - Integrative Physiology
University of Colorado At Boulder
Boulder, CO05.2027
High School Diploma -
Erie High School
Erie, CO05.2023
Skills
- Strategic Planning
- Performance Management
- Workforce Management
- Staff Development
- Verbal and Written Communication
- Coaching and Mentoring
- Attention to Detail
- Conflict Resolution
- Interpersonal Skills
- Customer Service
Timeline
Host
Red Robin
02.2023 - 07.2023
Manager
McDonald's
11.2022 - 10.2023
Crew Member
Wendy's
11.2021 - 10.2022
Crew Trainer
Subway
01.2020 - 10.2021
No Degree - Integrative Physiology
University of Colorado At Boulder
High School Diploma -
Erie High School