Summary
Overview
Work History
Education
Skills
Timeline
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Aubrey Walls

Mount Laurel,NJ

Summary

Dynamic professional with a proven track record at Amazon, excelling in process management and team leadership. Skilled in problem-solving and customer service, I foster collaboration and drive efficiency, achieving significant improvements in operational performance. Committed to employee development and strategic merchandising, I enhance customer experiences and boost sales growth.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

HomeGoods
12.2022 - 09.2025
  • Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Resolved escalated customer issues effectively, leading to improved customer satisfaction rates.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Training Facilitator

SYKES
04.2021 - 10.2022
  • Documented class attendance and participation and provided feedback to management.
  • Identified areas in need of improvement and implemented solutions.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
  • Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial training.
  • Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
  • Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
  • Facilitated virtual, in-person, and blended learning sessions.

Process Manager

Amazon
10.2016 - 08.2021
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
  • Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
  • Fostered a culture of collaboration among team members by promoting open communication channels and encouraging idea sharing for optimal problem-solving strategies.
  • Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated them to other team members.
  • Established team priorities, maintained schedules, and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Camden High
Camden

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Customer service management
  • Staff supervision
  • Stock management
  • Store operations
  • Team management
  • Hiring and training
  • Staff management
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Goals and performance
  • Display setup
  • Loss prevention
  • Employee coaching
  • Sales expertise
  • Sales techniques
  • Relationship building and management
  • Sales growth
  • Stock rotations
  • Inventory counting
  • Strategic merchandising
  • Business development
  • Flexible schedule
  • Assignment delegation
  • Operations oversight
  • Operations
  • Performance evaluations
  • Cost control
  • Verbal and written communication
  • New hire training
  • Teamwork and collaboration
  • Inventory management
  • Team leadership
  • Decision-making
  • Staff training/development
  • Sales tracking
  • Payroll administration and timekeeping
  • KPI tracking

Timeline

Assistant Store Manager

HomeGoods
12.2022 - 09.2025

Training Facilitator

SYKES
04.2021 - 10.2022

Process Manager

Amazon
10.2016 - 08.2021

High School Diploma -

Camden High

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