Aubrey Whalen
Decorah,United States
Summary
Enthusiastic team player willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Passionate job seeker with strong organizational skills eager to secure entry-level quality inspector position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Service Professional
Xpedition Archery
07.2023 - Current
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Responded to customer requests for products, services, and company information.
Shipping Department Team Lead
Tactacam
01.2021 - 06.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Certified Quality Self Inspector
Collins Aerospace Systems
01.2014 - 01.2021
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Pharmacy Technician Trainee
Donlon Pharmacy
08.2010 - 01.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
High School Diploma -
Mabel-Canton Secondary
Mabel, MN05.2010
Skills
- OSHA Standards
- Packing and Scanning
- Task Delegation
- Computerized Maintenance Management Systems
- Customer Experience
- Inventory Auditing
- Google Docs
- Warehouse Fulfillment
- Team Goals
- Customs Documents
Timeline
Customer Service Professional
Xpedition Archery
07.2023 - Current
Shipping Department Team Lead
Tactacam
01.2021 - 06.2023
Certified Quality Self Inspector
Collins Aerospace Systems
01.2014 - 01.2021
Pharmacy Technician Trainee
Donlon Pharmacy
08.2010 - 01.2014
High School Diploma -
Mabel-Canton Secondary