Aubrey Williams
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Levenson Eye Associates
01.2023 - 11.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Worked with multiple departments to check proper billing information.
Barista
Starbucks
06.2020 - 01.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
No Degree - Nursing
Florida State College At Jacksonville
Jacksonville, FLHigh School Diploma -
Trinity Christian Academy
Jacksonville, FL05.2021
Skills
- Departmental Support
- Inventory Control
- Office Organization
- Cash Handling
- Administrative Support
- Call Routing
- Customer Service
- Word Processing
- Scheduling
Timeline
Front Desk Receptionist
Levenson Eye Associates
01.2023 - 11.2023
Barista
Starbucks
06.2020 - 01.2023
No Degree - Nursing
Florida State College At Jacksonville
High School Diploma -
Trinity Christian Academy
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