Aubreyana Alexander
Austin,TX
Overview
5
5
years of professional experience
Work History
Medical Administrative Clerk
Community Care
09.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Title Specialist
Insurance Auto Auctions, IAA
03.2022 - 07.2023
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
- Collaborated with lenders, real estate agents, and clients to facilitate smooth property transactions, ensuring proper title transfer.
- Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
- Communicated with customers to resolve common title issues.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Administrative Assistant
Senate Staff Services
01.2021 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cashier
HEB
12.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Assistant Teacher
Children’s Courtyard
01.2019 - 10.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Education
High School Diploma -
Manor Excel Academy
Manor Tx 12.2017
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Filing systems
- Prioritization
- Administrative tasks
- Relationship Building
- File Maintenance
- Document Management
- Research
- Quality Control
- Mail handling
- Processing mail
- Schedule and calendar management
- Typing Speed
- File and database management
- Proofreading
- Mail Processing
- Spreadsheet development
- Information Security
- Meeting Coordination
- Bookkeeping
- Correspondence Writing
Timeline
Medical Administrative Clerk
Community Care
09.2023 - Current
Title Specialist
Insurance Auto Auctions, IAA
03.2022 - 07.2023
Administrative Assistant
Senate Staff Services
01.2021 - 06.2021
Cashier
HEB
12.2019 - 03.2020
Assistant Teacher
Children’s Courtyard
01.2019 - 10.2019
High School Diploma -
Manor Excel Academy