Aubreyana Lafayette
Atlanta,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
11
11
years of professional experience
Work History
Intake Specialist (Remote Sales)
08.2021 - Current
- Maintaining a positive attitude and effectively de-escalates clients during crisis situations.
- Issues, gathers, and inspects intake forms to confirm correct signatures and information.
- Answers and logs incoming inquiries via phone, fax, and email.
- Responds to more than 80 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
Benefits Specialist
Maximus
Atlanta, GA
04.2021 - 07.2021
- Checked accuracy and completeness of benefits applications and documents.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
Sales Representative
U-Haul remote
West Palm Beach, FL
01.2017 - 01.2021
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took reservations from patrons by phone or online.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Reviewed guest information and payment options, checking for accuracy and completeness.
Sales Representative
Global Tek
Boynton Beach, FL
05.2013 - 05.2016
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
Seminole Ridge Community High School
Loxahatchee, FL05-2011
Some College (No Degree) -
Palm Beach State College
Palm Beach Gardens, FLSkills
- Sales and goal oriented
- Strong communication
- Microsoft Office
- Microsoft excel
- Microsoft word
- Microsoft PowerPoint
- Salesforce
- Data Entry
- Client intake
- Claims Processing
- Product Sales
- Sales Development
- Upselling
- Excellent communication skills
- Verbal/written communication
- Positive and professional
Accomplishments
- Department MVP X2
- Monthly performance incentives for over exceeding company expectations
Timeline
Intake Specialist (Remote Sales)
08.2021 - Current
Benefits Specialist
Maximus
04.2021 - 07.2021
Sales Representative
U-Haul remote
01.2017 - 01.2021
Sales Representative
Global Tek
05.2013 - 05.2016
High School Diploma -
Seminole Ridge Community High School
Some College (No Degree) -
Palm Beach State College