AUBREY D. MILLER
Shawnee,KS
Summary
Teachable Professional with unending perseverance and a positive attitude. My enthusiastic energy will uplift every work environment! I love a challenge and am ready to make progress!
Overview
7
7
years of professional experience
Work History
Customer Experience Center Manager
CarMax
09.2021 - Current
- Leads a top performing team that consistently ranks in the top 5% of CEC Sales.
- Promotes a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolves client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Coach high-achieving associates to fill leadership positions.
- Maximize performance by monitoring daily activities and delivering real time feedback to my Team.
Customer Experience Lead
CarMax
02.2021 - 09.2021
- Responsible for monitoring POD channel in Microsoft teams, and answering associate questions in real time.
- Supported my manager with high-level Team developmental duties
- Responsible for monitoring phone statuses of remote associates (available, unavailable, breaks, lunches)
Customer Experience Consultant
CarMax
09.2019 - 02.2021
- Built strong relationships with customers while taking inbound and outbound calls.
- Guided customers through the sales process by discovering their wants, needs and budget.
- Overcame customers hesitations with exceptional persuasion, making confident recommendations toward next steps.
- Delivered outstanding service to maintain and extend relationship for future business opportunities.
Account Manager
New Horizons Computer Learning Centers
03.2018 - 09.2019
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
SkillPath- Inside Sales Consultant
SkillPath
01.2017 - 02.2018
- Provided exceptional customer service throughout the entire sales process, from initial inquiry to post-sale support.
- Managed a pipeline of qualified leads through CRM tools, ensuring proper tracking and follow-up activities were executed efficiently.
Education
Associate Of Applied Business - Business Management
Pueblo Community College
06.2009
Skills
- Office 365 suite Salesforce NICE Suite IEX Workday Adobe
- Positive Mental Attitude, Empathetic & Respectful
- Courageous Leadership and Teamwork Oriented
- Excellent Communication, Persuasion, and Work Ethic
Timeline
Customer Experience Center Manager
CarMax
09.2021 - Current
Customer Experience Lead
CarMax
02.2021 - 09.2021
Customer Experience Consultant
CarMax
09.2019 - 02.2021
Account Manager
New Horizons Computer Learning Centers
03.2018 - 09.2019
SkillPath- Inside Sales Consultant
SkillPath
01.2017 - 02.2018
Associate Of Applied Business - Business Management
Pueblo Community College