Aubrey Stiger
Columbus,OH
Summary
Hardworking debt collector, adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail, with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of reliability and quick to learn, adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
Work History
Debt Collector
IQV Ventures
07.2023 - Current
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Achieved performance goals on consistent basis.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented customer payment interactions and account statuses for future reference.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Managing at least 200 calls or more per day.
Warehouse Worker
Amazon
10.2022 - 06.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Consistently lifted materials weighing as much as 50 pounds.
Cashier
Certified Oil
06.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Lifted up to 50 pounds at once and used a dolly to move heavier loads.
Truck Driver
OICS
09.2022 - 02.2023
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Managing package loads of over 100 packages or more.
- Delivering and lifting 50 pounds or more.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
CSR
Safelite Solutions
10.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Averaging 100 calls or more daily.
Security Assistant
Signal
12.2018 - 03.2019
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Collaborated with law enforcement agencies to share information and improve overall security efforts.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
Education
High School Diploma -
The Academy For Urban Scholars
Columbus, OH06.2020
Skills
- Account Management
- Business Correspondence Writing
- Proficiency in: microsoft, excel, and word systems
- Accounting Systems
Timeline
Debt Collector
IQV Ventures
07.2023 - Current
Warehouse Worker
Amazon
10.2022 - 06.2023
Truck Driver
OICS
09.2022 - 02.2023
Cashier
Certified Oil
06.2022 - 04.2023
CSR
Safelite Solutions
10.2019 - 01.2021
Security Assistant
Signal
12.2018 - 03.2019
High School Diploma -
The Academy For Urban Scholars
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