Aubri Bailey
Collinsville
Summary
Dynamic and results-driven professional with extensive experience in customer service at Cornerstone Ace Hardware. Proven ability to enhance customer satisfaction through effective problem-solving and employee training. Skilled in point-of-sale operations and maintaining operational efficiency, consistently reducing wait times and fostering loyalty among patrons.
Overview
2
2
years of professional experience
Work History
Head Cashier
Cornerstone Ace Hardware
08.2023 - 05.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash register integrity by balancing cash drawers at the beginning and end of shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Supported inventory management by restocking merchandise and organizing displays effectively.
- Implemented best practices for maintaining a clean and organized checkout area.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Fuel Station Associate
Walmart
12.2022 - 03.2023
- Monitored inventory levels, restocking supplies to maintain operational readiness.
- Executed cash handling procedures accurately, processing customer transactions efficiently.
- Implemented safety protocols to promote a secure working environment for staff and customers.
- Assisted customers with inquiries, providing information on products and services offered.
- Trained new attendants on operational processes and customer service standards effectively.
- Maintained cleanliness of station facilities, enhancing overall customer experience and satisfaction.
- Assisted customers with fuel purchases and product inquiries, ensuring a positive experience.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Resolved customer complaints promptly, fostering loyalty through effective problem-solving.
- Provided support during busy periods, working efficiently under pressure to maintain high standards of service delivery.
Education
High School Diploma -
Collinsville Highschool
Collinsville, OK05-2022
Skills
- Customer service
- Positive attitude
- Store opening/closing procedures
- Multi-tasking skill
- Employee training
- Refunds and exchanges
- Customer relations
- Point of sale operation
- Customer satisfaction
- Patience and composure
- Customer focus
Timeline
Head Cashier
Cornerstone Ace Hardware
08.2023 - 05.2025
Fuel Station Associate
Walmart
12.2022 - 03.2023
High School Diploma -
Collinsville Highschool
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