Aubri Brickman

• Investigated and processed insurance claims for policyholders.
• Consulted police and hospital records when needed.
• Interviewed claimants and witnesses to gather factual information.
• Examined photographs, statements and police reports.
• Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
• Maintained detailed records of all case-related activities, ensuring accurate documentation for auditing purposes and future reference.
• Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
• Prepared summaries of damage, payments, and policy coverage.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

• Prepared patient records, consent forms and other documents

• Sent thank you, sympathy, and welcome-to-the-practice letters

• Admitted patients

• Present invoices, receive payment and prepare estimates for clients

• Reconciled invoices and money at day-end

• Maintained and purged medical records

• Handled phone calls for medical emergencies, medical questions, and schedule appointments

• Receive signed surgery/treatment consent, euthanasia, and payment agreement forms

• Dispensed medications food and supplies

• Sent appointment reminder notices and recalls

• Performed progress report call-backs

• Inbound and outbound sales

• Created marketing strategies to promote local agents

• Serviced Auto, Home and Specialty policies for existing customers

• Worked and coordinated promotional events to market insurance offerings, meet new prospective customers,

and obtain new leads

• Customer service, sales and/or influencing others

• High volume, dynamic, team environment

• Multitasking and time management

• Effectively communicate expectations of policies, verbally and in writing

• Utilized Progressive Systems

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Developed effective training plans based on department needs and objectives.
• Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
• Prepared and presented supplementary learning material to support structured lessons.

• Successfully improved student participation in the classroom through integration of creative role-playing exercises

• Facilitated system training to associate of all levels

• Designed and developed classroom training material and exercises

• Fostered meaningful relationships among each class member.

• Lead Train the Trainer sessions

• Created onboarding material

• Travelled to various locations (Columbus, Texas) to deliver training on new product offerings such as commercial.

• Cross Trained in Auto, Commercial and Underwriting

• Received regular constructive feedback from trainee’s and management. Applied all feedback with a positive and proactive attitude