Aubri Staggs
Patient Service Representative (PSR)
Tulsa,Ok
Summary
Dedicated customer service professional with 3+ years of experience in high-pressure environments. Proven ability to ensure safety awareness and provide exceptional service while remaining calm in challenging situations.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
OU Health Physicians
11.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns with honesty and transparency to build trust.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes, while fostering respect and mutual understanding within the team.
- Recognized by physicians for maintaining composure and professionalism during high-stress situations.
- Managed confidential patient information with integrity and respect, ensuring a trustworthy and secure environment.
Administrative Assistant
Private Small Business
07.2021 - 11.2023
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Dance Coach
Union Public Schools
04.2019 - 04.2023
- Prioritized the safety of all students by enforcing proper warm-up techniques, injury prevention measures, and safety protocols during practice.
- Managed group dynamics, resolving conflicts with empathy and maintaining a positive and respectful environment.
- Led dance teams to success in competitions by promoting teamwork, discipline, perseverance and respect.
Customer Service
Mathis Brothers Furniture
12.2018 - 04.2019
- Treated every customer interaction with respect and professionalism, regardless of the situation, ensuring that each customer felt valued and heard.
- Assisted customers by providing clear, accurate, and honest information about products and services, ensuring their needs were met with integrity and transparency.
- Worked collaboratively with team members and other departments, always showing respect for diverse perspectives and fostering a positive, supportive work atmosphere.
Receptionist and Referral Specialist
Pinnacle Specialty Hospital
05.2018 - 11.2018
- Welcomed patients with professionalism and empathy, ensuring a positive first impression.
- Provided support to patients and their families during stressful situations, helping to calm and reassure them.
- Acted as a liaison between patients and healthcare providers, ensuring clear communication and smooth coordination.
Education
University of Arkansas At Little Rock
Little Rock, ARTulsa Community College
Tulsa, OKSkills
- Customer Service
- Leadership
- Communication and Listening
- Safety Awareness
- Conflict Resolution
- Public Speaking
- Adaptability
- Punctual
- Empathetic
- Strong Work Ethic
Timeline
Patient Service Representative
OU Health Physicians
11.2023 - Current
Administrative Assistant
Private Small Business
07.2021 - 11.2023
Dance Coach
Union Public Schools
04.2019 - 04.2023
Customer Service
Mathis Brothers Furniture
12.2018 - 04.2019
Receptionist and Referral Specialist
Pinnacle Specialty Hospital
05.2018 - 11.2018
University of Arkansas At Little Rock
Tulsa Community College
Similar Profiles
Elana McGheeElana McGhee
Sr Patient Services Representative (HYBRID) at OU Health PhysiciansSr Patient Services Representative (HYBRID) at OU Health Physicians
Brittnee WhittenbergBrittnee Whittenberg
Patient Service Representative at OU Health PhysiciansPatient Service Representative at OU Health Physicians
Ahmad DirawiAhmad Dirawi
Clinic Administrator at The University of Oklahoma-OU Health PhysiciansClinic Administrator at The University of Oklahoma-OU Health Physicians
KENNEDY FARTHINGKENNEDY FARTHING
Enterprise and Wholesale Account Manager at Careismatic Brands - Scrubs DivisionEnterprise and Wholesale Account Manager at Careismatic Brands - Scrubs Division
Paxton BaldwinPaxton Baldwin
Team Coordinator/Area Supervisor at Macys Fullfillment CenterTeam Coordinator/Area Supervisor at Macys Fullfillment Center